1001 Sunvalley Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Gideon K
Customer service response - Hello Gideon, Thank you for taking the time to rate our service. Provided the opportunity we will do our absolute best to better your experience. Thank you for choosing Sears. ^CS
Sears Home Services on December 14, 2017
Dave H
Customer service response - We are sorry to hear that you did not have a positive experience. We appreciate your feedback and we will look to improve upon this.
Sears Home Services on December 14, 2018
Beth B
It took 3 months to repair my refrigerator. The first two parts replaced did not solve the problem. The third part to be addressed was ordered, but never arrived because it is no longer made... the existing part had to be refurbished. I called numerous times to ask why I was waiting so long for the third part... the call center people were polite, but did not solve my problem and would not help me escalate. It wasn't until I had a fourth technician at my house who figured out the ordering mistake, that we were able to move forward with the final repair. This was an extremely frustrating experience working with Sears.
Customer service response - Hi Beth, Thank you for taking the time to share your experience with us. You are right, 3 weeks does seem excessive, however some parts unfortunately do take longer than others. We are happy you got your dryer fixed, and we want to personally thank you for choosing Sears. We hope you continue to choose us in the future for all of your service needs.
Sears Home Services on December 14, 2017
jen G
Customer service response - Thank you for taking the time to let us know about your recent service visit. We hate to see that you had a less than great experience and apologize for any inconvenience we may have caused you in this process. We value your feedback and will be forwarding it on to the proper channels for future improvements. We appreciate your business and hope to assist you in the future
Sears Home Services on December 14, 2018
Alayne T
Customer service response - Thank you for taking the time to leave us your rating! We hate to see that you had a less than great experience and apologize for any inconvenience we may have caused you in this process. We appreciate your business and hope to assist you in the future. Thanks!
Sears Home Services on December 14, 2018
Riva P
The technician, while polite, did not do an initial thorough job of analyzing why the washing machine was not working and therefore thought he had corrected the problem. When we started to do a "post-fix" wash after he left, we discovered that the machine was still broken. Thus, he had to come again and this time, after doing a more thorough analysis, he realized that the machine required a new part. However, the part had to be ordered and we are presently without a functioning machine. Don't have confidence in your repair service.
Customer service response - Hi Riva! Thank you for taking the time to let us know about this! We would love to take a look to see how we can help get things moving in the right direction. If you would please email the name, address, and phone number associated with the order to SHSSocialcare890@searshc.com and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on December 14, 2018
Old F
3 Visits and unable to fix refrigerator in GE side by side. 2 visits cancelled, most recently last week. Waiting over a month to get refrigerator fixed so it is cold enough. No idea when parts will come and Sears refuses to set a new date to fix. What good is a full maintenance extended warranty, when they won't fix the problem or communicate except to text cancellations without any reason?
Customer service response - Thank you for taking the time to let us know about this Harvey! We would love the opportunity to take a look into this to see what we can find out about the part for you. If you would please email the name, address, and phone number associated with the order to SHSSocialcare890@searshc.com and we will be able to see how we can help get things moving in the right direction for you. We appreciate your business and look forward to assisting you with this matter
Sears Home Services on December 14, 2018
Theresa D
We were overcharged. I notified them, they said they made a report and that I would receive a refund. I have not heard from them since.
Customer service response - Hi Theresa! We hate to see that this has happened and would be happy to take a look to see what we can find out for you. If you would please email the name, address, and phone number associated with the order to SHSSocialcare890@searshc.com and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter
Sears Home Services on December 14, 2018
Douglas D
Repair was not successful - still cost me $332. I would have put no starts - but it would not post without at least one star.
Customer service response - Hi Douglas!! We absolutely hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help. If you would please email the name, address, and phone number associated with the order to SHSSocialcare890@searshc.com and we will be able to see how we can help out. We apologize for this inconvenience and look forward to assisting you with this matter!
Sears Home Services on December 14, 2018
Dale G
Your 76 year old serviceman had obviously never worked on a Jenn-Air range before, because at first he told me that unfortunately the area that he needed to have access to was underneath the floor. Upon further examination, he discovered that there is another area which is easily accessible and he fiddled around in there for quite awhile. I believe at one point it actually looked like the problem had been solved, because when he turned on the left-hand front burner, the one behind that didn't also turn on, which had been the problem, however, when I tried it again 2 days later, turning on one of them, the other one also turned on. He also told me that I needed a new circuit breaker--the one that controls the Jenn-Aire. So, since he hadn't repaired the stove, I first phoned Got Watts, who have electricians. The one who came looked over everything, including the circuit breaker, which he said was still performing as it should, and told me to make an appointment with a company which services kitchen items, which I have done. They will be coming a week from tomorrow.
Customer service response - Thank you for taking the time to leave us your rating! We hate to see that you had a less than great experience and would like to hear a little more about it. If you would please email the name, address, and phone number associated with the order to SHSSocialcare890@searshc.com we can take a look at what is going on. We appreciate your business and look forward to assisting you with this matter
Sears Home Services on December 14, 2018
