1001 Sunvalley Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Theresa D
We were overcharged. I notified them, they said they made a report and that I would receive a refund. I have not heard from them since.
Customer service response - Hi Theresa! We hate to see that this has happened and would be happy to take a look to see what we can find out for you. If you would please email the name, address, and phone number associated with the order to SHSSocialcare890@searshc.com and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter
Sears Home Services on December 14, 2018
Douglas D
Repair was not successful - still cost me $332. I would have put no starts - but it would not post without at least one star.
Customer service response - Hi Douglas!! We absolutely hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help. If you would please email the name, address, and phone number associated with the order to SHSSocialcare890@searshc.com and we will be able to see how we can help out. We apologize for this inconvenience and look forward to assisting you with this matter!
Sears Home Services on December 14, 2018
Dale G
Your 76 year old serviceman had obviously never worked on a Jenn-Air range before, because at first he told me that unfortunately the area that he needed to have access to was underneath the floor. Upon further examination, he discovered that there is another area which is easily accessible and he fiddled around in there for quite awhile. I believe at one point it actually looked like the problem had been solved, because when he turned on the left-hand front burner, the one behind that didn't also turn on, which had been the problem, however, when I tried it again 2 days later, turning on one of them, the other one also turned on. He also told me that I needed a new circuit breaker--the one that controls the Jenn-Aire. So, since he hadn't repaired the stove, I first phoned Got Watts, who have electricians. The one who came looked over everything, including the circuit breaker, which he said was still performing as it should, and told me to make an appointment with a company which services kitchen items, which I have done. They will be coming a week from tomorrow.
Customer service response - Thank you for taking the time to leave us your rating! We hate to see that you had a less than great experience and would like to hear a little more about it. If you would please email the name, address, and phone number associated with the order to SHSSocialcare890@searshc.com we can take a look at what is going on. We appreciate your business and look forward to assisting you with this matter
Sears Home Services on December 14, 2018
Raymundo A
SCAM, SCAM, SCAM
Customer service response - Thank you for taking the time to leave us your rating! We hate to see that you had a less than great experience and would like to hear a little more about it. If you would please email the name, address, and phone number associated with the order to SHSSocialcare890@searshc.com we can take a look at what is going on. We appreciate your business and look forward to assisting you with this matter
Sears Home Services on December 14, 2018
John K
As requested, service person covered his shoes during before entering our house but after when he was done and returned his tools to the car he did not recover or remove his shoes before entering the house, as we requested. He told us his shoes were clean and there was no problem, after walking on the dirty sidewalk and dirty street, very disrespectful
Customer service response - Thank you for taking the time to leave us your rating! We hate to see that you had a less than great experience and would like to hear a little more about it. If you would please email the name, address, and phone number associated with the order to SHSSocialcare890@searshc.com we can take a look at what is going on. We appreciate your business and look forward to assisting you with this matter
Sears Home Services on December 14, 2018
Lisa O
Terrible. Waited for over a month for the part with no communication from Sears. Getting my money back for repair because it never happened.
Customer service response - We are so sorry to see that this has happened Lisa and would love the opportunity to take a look to see how we can help get things moving in the right direction. If you would please email the name, address, and phone number that is associated with the order to SHSSocialcare@searshc.com and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on December 14, 2019
Kathryn F
My first appointment was one week ago. After waiting for 5 hours for the service man to show he called and left a message that he has rescheduled my appointment for one week out. I was not happy . I then waited and a new service man who showed on time , came in told me it was a common repair & will take a few minutes. He did not give me a quote. He did not have the part on the truck so he called around found the part and he left for two hours. He came back installed the part which took a few minutes. I had to go to work so I told him my son would be there. When my son got the bill is was 500.00 . If I would have know the price, I would of bought a new refrigerator. Mine is 15 years old . Don"they have to give you a quote before they fix it? Seemed like a scam. I will be calling Sears because he did not leave a receipt either .
Customer service response - Thank you, Kathryn, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our repair service. If you would please email the name, address, and phone number that is associated with the service order to searsservice@searshc.com and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on December 14, 2019
Nikki M
Customer service response - Thank you, Nikki, for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please email the name, address, and phone number that is associated with the issue at hand and synopsis to searsservice@searshc.com, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on December 14, 2019
Jim H
2 visits $468 spent and problem not solved. The technicians were actually quite pleasant but customer service is the WORST. No refund 5 weeks later. I was told I need to learn how to uninstall parts and send back to process refund. (Technician at time of repair told me it wasn't worth his time to uninstall parts)
Mary K
It has been almost 3 months and my refrigerator is still not repaired, lots of promises, but still no refrigerator
Customer service response - Mary, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on December 14, 2020
