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111 E Magnolia Blvd Reviews
Read reviews from customers who used our services at 111 E Magnolia Blvd
Total reviews
404
Average Rating
4.2/5
Repairman determined that I needed a new pump for my clothes washer, but although it's a common part he didn't have one and had to order it, which took 5 weeks. After several days I cancelled my request and went to a non-Sears repair person who had the part and fixed it the same day.
Kay T,
Customer service response - Dear Kay, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further for you, please send us a message to https://www.facebook.com/SearsHomeServices/, with your name, address, and phone number associated with your account. Please reference this review, thank you
Sears Home Services on 1671019200000
Andy,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1776650606141
I will never use this company again. I contacted it because my washer/dryer is Kenmore and I thought Sears could best handle the repair. But Sears doesn't really exist anymore. The fee for the visit/diagnostic/estimate is far too high at $230, which wasn't quoted to me in advance. And the repairman told me he could only do part of the job (for $400+) and would have to refer me to another company for the rest of it. I didn't agree to that and found another repair service (Lex Appliance Repair) to do the whole job for half of what Sears was going to charge me just to replace the thermal sensor on my dryer.
Eric M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1772756001537
Since I can't reply to the response given to me I'll just write another review. I have called and emailed sears for my issue. I have replaced the compressor and 1 month 3 days later the freezer wasn't working properly again. When I called Sears they told me I was out of the warranty by 3 days. Apparently I had a 1 month warranty. I called several times spoke to several people who only transferred me to different departments promising that the next department would help me but they didn't. Everyone telling me that I was out of the month warrant for 3 days on a product that sears fixed. horrible service!!
Maral M,
Customer service response - We're really sorry to hear about your experience, Maral. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1756082157197
My fridge was repaired a month ago. Freezer wasn’t working and they told us it was the compressor. They replaced the compressor and today, 1 month later the freezer is out again.
Maral M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1755132077088
Terrible service. The technician demanded payment before even arriving, and his attitude was extremely rude. It was clear from the start that he had no intention of doing any actual work—just to get paid. Sure enough, he showed up, stayed for less than a minute without inspecting anything, and immediately said he couldn’t fix the issue before walking out.
yusuf M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1751868933839
Never showed up
Artur S,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1734664108790
Really hard to give a good review nice tech but I’m super suspicious. Said my washer was fine, recommended a part to make less noise, dropped $400 next wash the drum goes off balance and water won’t drain he comes back and says repair is $875. Feel pretty conned out of $400 and have to get a new washer
Brandon W,
Customer service response - We apologize for the trouble you've faced, Brandon. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724566398835
The guy never showed up and lied and said he did. I got an invoice with an amount - even through he didn't come! He never knocked on the door. I'm not sure he even drove to my house. This is after waiting a long time to just get an appointment scheduled. Absolute total liar! This is absolutely the worst service ever! Absolute garage. Avoid at all costs!
Zip E,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724207677600
Scheduling and communication is impossible. No way to contact a human to discuss backordered parts and rescheduling. They don't send text updates for rescheduling or appointment cancelations. They have wasted so much of my time. The repairmen have been nice but they express frustration with the scheduling and communication as well. Thinking about switching to another home service company.
darrinbrowne,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719141216657
