111 E Magnolia Blvd Reviews

Really hard to give a good review nice tech but I’m super suspicious. Said my washer was fine, recommended a part to make less noise, dropped $400 next wash the drum goes off balance and water won’t drain he comes back and says repair is $875. Feel pretty conned out of $400 and have to get a new washer

The guy never showed up and lied and said he did. I got an invoice with an amount - even through he didn't come! He never knocked on the door. I'm not sure he even drove to my house. This is after waiting a long time to just get an appointment scheduled. Absolute total liar! This is absolutely the worst service ever! Absolute garage. Avoid at all costs!

Scheduling and communication is impossible. No way to contact a human to discuss backordered parts and rescheduling. They don't send text updates for rescheduling or appointment cancelations. They have wasted so much of my time. The repairmen have been nice but they express frustration with the scheduling and communication as well. Thinking about switching to another home service company.

The repair guy didn’t fix the washing machine. He told me he tested it, but the first load brought up this error message. It does not work I tried to call him back at the number he called me from prior to arriving but no answer. I have to set up another appointment because he didn’t get the job done and left me stranded.

While the tech was fine, the experience with the Sears repair of my fridge was an utter nightmare. I made an appointment for repair of a part that became damaged (the fridge is under warranty) from 8 to noon on a weekday. Thus began the hell. As noon passed, I called and was told several times the tech was on the way or would be here at a certain time, but that didn't happen. I also kept getting told routing would call me ASAP and they didn't. Finally a tech called me but when I clarified what was wrong he said oh no he only did service and not repairs so he would have to put in a request for another tech (I clearly said it was a repair problem when I called to make the appointment). During all of my calls (I must have made 10 that day) I got cut off three times. Suddenly on one of the calls around 3-ish I was told my window was now 8-5. But I was told the tech was on his way and would call me ASAP. But then when I didn't hear I called back about 30 minutes later and was told I was the last appointment on the route after 5. At this point I was fed up and burned out and I said I wanted to reschedule the next day. Obviously that wasn't passed along because at 5:30 I got a call from a tech that he'd be here at 6. He checked out the problem and had to order a new part and we set up an appointment in a little over a week for him to install it because he said it would only take a few days to arrive. When it hadn't arrived in close to a week I called and was told it was on back order (no one bothered to call and tell me that). But then the customer service rep said to keep the appointment because maybe Sears could find a different supplier to provide the part. I then got an e-mail about the repair job so I called back and this different rep told me the appointment was that day, which it wasn't. She gave me totally different information on how to handle the appointment if the part did not come in on time. Finally the part did come in the day before the previously scheduled appointment and the tech came and installed it. But what should have been a simple experience turned into an AWFUL one with completely incompetent customer service. I really have no desire to shop at Sears again.

Bought new Water heater. picked it up and installed it ourselves. Worked for a few days and then sensor started to go off, every day it needs to be reset. When we called for repair they did the same thing we did, for days ourselves. Then instead of switching it out they sent 2 men to our house that tried to ring up a bunch of charges that were supposedly needed to make compliant...? So in other words we were told they were going to have to do all this extra work over 400.00 to make the area we have had our water heater in forever (with no issues) compliant...at no time addressing the heater that continually needed to be reset. We asked them to leave. We had gas company come out and they said we were fine, all connections fine, airflow was fine that the heater obviously has sensor issues. Great, so now we are stuck with a brand new water heater that doesn't work....simply cause I bought it at Sears.

twice i told the repair person there was something wrong with the timing on my Bosch Dishwasher. first repair was not succesfull. Second repair person ordered three parts, over &00 dollars of parts covered by my master agreement. I saw the parts because i openened the boxes. Then the repair man came to install parts. Guess what, only two empty boxes were left out of three. The 400 dollar part, a timer/computer, which i new was needed did not get installed. The repair man kept the part. The dishwasher was still not working. I called again , again another week without my dishwasher. Another repair person showed up. "it needs a new Timer/computer" no surprise to me! again another week will go by. I am waiting for the new 400 dollar part. WHY NOT CALL THE REPAIR PERSON THAT WALKED AWAY WITH MY PART TO BRING IT BACK! NO it is now a new order and must wait a week, so i am waiting again. waiting

Our fridge service was satisfactory, but the ongoing servicing of our oven has been a disaster. This should have been completed. From the time I called for service until now has been 3 weeks and still going. I am considering canceling my Sears contract.