111 E Magnolia Blvd Reviews

The tech was nice and was able to fix the dishwasher... BUT he arrived 2 hours AFTER the 4-hour window, without calling to inform me he was going to be THAT late. I wasted 6 hours of my day waiting.

Tech did not have frig filter, had To go Sears Parts to buy it & had to Install it myself. URG!!!!!

The technician was very nice I'm ok with him the problem I have is that prior to this technician the one before he check the washer an cence then my washer is liking water from underneath an it wasen't liking before at all. and he could found from were and every time I was close is water in my floor I'm afraid is going to ruin it and we just redid our floors

The timeline for our nightmare with this 4 year old Kenmore Elite refrigerator: Oct 28-We came home from dinner and noticed water all over the floor in front of the refrigerator. Oct 29-Since it has been 4 years since we bought the refrigerator at Sears, I assumed it was out of warranty so I called an appliance repair company. They sent a repairman out that afternoon. He said it was the compressor and that Sears built these faulty LG compressors into their Kenmore Elite refrigerators. I found my paperwork and it said the compressor was under warranty for 10 years. The repairman wouldn't touch it anyway and told me to call Sears Warranty and I had to pay him $65. I called Sears Home Services and the guy was completely unconcerned that all of our food was spoiling and the ice was melting all over the kitchen floor and gave me an appointment for NOV 4TH, SIX days away. I told him it was the compressor but he didn't put that in the notes. When my husband got home, we went out to buy a minifridge. $141 Oct 30 to Nov 4-We desperately try to finish the food that we could salvage and have to buy ice every day for the ice chests. $5 at least a day for 6 days $30 Nov 4-Armand the Sears tech arrives at 830am. He tells me it is the compressor and the condenser and that this is a common problem with this model and that everyone with this refrigerator ends up with this issue. AND, he doesn't have the parts. Really?! I told the scheduler that this was the problem so shouldn't they have been preparing for this for the SIX DAYS that we were waiting and ordered the parts for this model of refrigerator that always has this issue? No, that would be smart, good customer service. He calls around and none of the other techs have the parts either. He is on the phone with his manager, Arslen (sp?). I'm told I need to pay $99, the parts are ordered and will be expedited and coming to my house via UPS, my new "repair" appointment is NOV 23RD! Unbelievable! Later that day I get an email saying that my appointment has been moved up to Saturday, Nov 9. Awesome! But will the parts get here in time? Nov 5-I'm worried about the parts and UPS since they often take their sweet time delivering things. I get on the Sears Home Services chat. Levi tells me all will be well and Sears HS cares about me and getting my refrigerator fixed. I want the tracking number but Levi can't even find the part in the system. I still have Armand's cell phone number so I call him. Come to find out from Armand that he tried to order it but had issues with the system and that Arslen was supposed to have ordered them. He calls me back a while later and Arslen didn't order them, has rescheduled my appointment and has now washed his hands of the situation and tells Armand to do it. It is now 1:40pm Pacific Time so another day for shipping lost probably. He tells me it is ordered now. About 4:55pm, I get back on the Sears Home Services chat. Triston finds the order and says parts arrive 5 to 6 business days. I am sooooo frustrated by this point. I explain that the shipping on my parts was supposed to be expedited because they won't get here in time for my appointment. He says they can't do it but he'll "send a message to the Parts Department". SO, NOW more than 7 days AFTER my refrigerator has stopped working, my parts may or may not arrive in time for my install appointment. It has cost us $65 for diagnostics, $141 for another refrigerator, over $30 in ice to try and salvage the food that was in the dead fridge, and $99 towards the $360 in LABOR I'm going to have to pay. That is $600 I will have to pay for my 4 year old Sears Kenmore Elite refrigerator that I paid almost $2000 for. How do you all justify this horrendous Customer Service?! My appointment gets moved to Nov 11. We will have been without a decent fridge for 2 weeks! FINALLY, on Nov 11 Armand gets our refrigerator fixed.

This Sears was just days away from the store closing, which was March 15, 2020, and you could tell. No one wanted to help, people were walking in, grabbing some tools, and walking out without paying...sad!!!

Repairman determined that I needed a new pump for my clothes washer, but although it's a common part he didn't have one and had to order it, which took 5 weeks. After several days I cancelled my request and went to a non-Sears repair person who had the part and fixed it the same day.

Never showed up