111 E Magnolia Blvd Reviews

The individual technician was very thorough, courteous, and explained each procedure that he was performing. Every telephone call I made was a disaster - the computer system is atrocious. I was given the wrong type of appointment. I was notified that my technician was on his way 3 hours before he arrived. When I questioned conflicting e-mail messages; I was transferred to a Spanish speaking service representative because the computer did not understand my problem - then I was transferred to an Amazon warehouse telephone tree because the Spanish representative did not speak English and I do not speak Spanish. After spending 10 minutes to reach a service representative to question the delay in the arrival of the technician; then 20 minutes on hold waiting for a response, I was told a lie about the reason for the delay, which I found out when talking to the technician. If I did not have a 5-year warrantee, I would never call Sears Home Service again.

The first repair service AF Services came on 4/27/2020 reviewed the problem with the ice maker and the freezer door gasket; said he would order the parts which would come to AF within 5 days or less. Then we got a notice that service wouldn't be back until May 10th. On May 7 a service from Pitoynski Appliance came with the Ice maker part replacement but not the black freezer gasket. The service man was great located the black gasket and came back the next day with the black gasket and the repairs were completed. However we continued to get notification from Sears that the repairman would be coming out from AF services on Friday May 15th. We tried to notify Sears that the repairs had already been completed by Pityonski but couldn't get through by phone or emails. When they call came that the repairman would be here in 30 minutes we told them that the repairs had already been completed. Something is definitely wrong with the telephonic and media system at Sears these days. I never had any problem with communications or service from Sears before this incident!!!!

For four frustrating months I've been trying to have Sears fix my washing machine. I purchased a 5 year protection plan when I bought the machine in 2016 and was told by the sales person that it would be "no problem" to have it serviced if something went wrong. That has not been the case AT ALL - I've had a total of 8 techs to my home (half of whom arrived later than the time slot I was told), I've spent hours on the phone, and STILL I do not have a properly working machine. Two weeks ago I was told Sears would finally replace the washer, but there has continued to be mishaps with that - the person I spoke to on the phone who made the claim report wrote up the report but didn't submit it, I was supposed to hear back from someone by last Friday and received a four minute long silent voice machine from the Sears number, and then this morning I got an e-mail asking how the service repair went last Thursday (there wasn't one on that day). I will never buy another appliance at Sears and would discourage others from doing so. I will be spending probably another two hours on hold tomorrow calling the 800 number to see what has gone wrong - AGAIN.

I have a master protection agreement and have had 4 services on my refrigerator within the past 4 months and they REFUSE to replace it. They are in violation of the lemon law and their entire protection agreement business is a fraud.

Sears is the worst company to do business with. They don't contact their customers about the replacement of your broken appliance as per their Master Service Agreement. They don't answer their phones, your call is put on hold for hours or they transfer you to one department after another then if you get connected to a department, you get out on hold again forever. I've been battling with Sears for over 2 months and I am still without a working microwave. Sears is no longer the dependable, reliable company they use to be.

I called Sears service because I suspected that my oven igniter was going bad. I purchased my Whirlpool Range from Sears so I decided to pay for an expert opinion. When I made the appt. Sears was aware of my account, pulled up my range, but did not say anything about the chance that the part for my oven may longer be made. My oven is only 8 years old. The technician came, I told him what I suspected was wrong with the oven and all he did was search parts and discover the part was no longer made. He did absolutely nothing outside of search his phone and I was charged. 89.00 for nothing. I called the service center back to request a discounted service call fee because again, he didn't even look inside the oven to confirm my diagnosis. Sears service center transferred me to 6 different people each saying they would escalate my concern and finally I was told service fees are unrefundable. Terrible customer service. Don't waste your time or money w/ Sears service. They will charge you for service not even rendered.

While the technician that came today was great and completed the required work. My overall experience with A&E(Sears home service) was absolutely horrible. I have actually called LG and filed a complaint. My first appointment the technician was 3 1/2 hours late with no call/text or email. I tried calling A & E and was told there was a 2 hour wait to have someone get back with me. After he left I did my first load of laundry and the machine still leaked all over my floors. He did not resolve the problem. After the second technician came he trouble shot the issue and ordered the part as well as scheduled a return visit for the installation. On the scheduled day I had received e-mails and text messages confirming the appointment. After no one showed up during the scheduled time I called and was told that no one would be coming as I had not received the parts. I was never to;d that the parts were being delivered to my home and assumed that the technician would be bringing them to the appointment. These are new machines that are stacked so for EVERY one of these appointments, including the ones where no one arrived I had to unstack them. This is not an easy job and requires myself to work with gas lines as well as water lines. In the 2-4 weeks that I have tried to get this repair done I have wasted an enormous amount of my personal time and had to unstack and restack these machines 4 times. The machines are not designed to be moved or handled this much and the process is labor intensive. I am EXTREMELY unhappy with the overall service from A&E. Feel free to contact me if you would like more info as I could go on and on to include being hug up on A & E customer service.

Washer failed in July 2021 and continued to fail several times since. We have had a total of one week of use of our Washer while we have the major warranty. The same issue - electric computer panel failure. Still not able to get a replacement. It's now a few days from Christmas 2021!

They, Sears, farm out repairs and these people change appointments all the time. I not be renewing my service policy with Sears.