111 E Magnolia Blvd Reviews

We used to think Sears was a leader in Home appliance repair. Not anymore. It has lost its vigor. A technician came to check our dyer and he ordered the parts which we payed by Debit for $400 in addition to the $99 for a 90 days "work guarantee". We should never have payed Debit just in case there would be a problem. We should have payed with a credit card and could have cancelled the $400 if there would be a problem. Two weeks after, when he came back, he said that the parts delivered was wrong and he asked for $99 payment. We told him we thought we paid $99 for a 90 day work guarantee? He said customers has to pay $99 EVERYTIME a technician comes whether a service was done or not. We showed him the receipt that showed the $99 we payed before was for a "90-day period". Then he left without taking the wrong parts and told us Sears will pick up the wrong part soon. We called customer service and a lady from Colombia or the Philippines answered telling us a standardized script they read to customers. "I am very sorry for the inconvenience but Sears is going to pick up the wrong parts". Two weeks after, nobody called to schedule a pick-up. We called their Customer service again and a two different ladies from the Philippines answered and they told us the same script "I am very sorry for the inconvenience, Sears will pick up the wrong parts and return your $400." We even talked to their supervisor who said exactly the same thing. Since nobody cares at Sears, we decided to return it ourselves We drove 1.5 hours in heavy afternoon traffic all the way to Sears Distributing Center in Upland, Ca. to make sure to return it and get our money back. The guard will not even let us in. She said to call "Customer Service" again for pick up. We drove back to Northridge in a 2-hour traffic at 5PM. So we called again and the lady from the call center in the Philippines told us exactly the same script. Maybe another Sears technician to take a second look at the dryer? How we wish we called LOWE's. LOWEs is just next to Sears in Northridge but their customer service and prices are two different things. We will never use Sears again. Nobody cares in their Home Repair department. We plan to write the corporate office.

the tech was good but when you have a master protection plan and they tell you that you should buy a new washer because yours is getting old and parts are hard to find, why would they continue to sell you the plans?

After re-scheduling three to four times (and me taking two days off of work), the repairman came. Was told he would come between 8am and noon, but he arrived at 1:37pm. Sears blamed the tardiness on the repairman, the repairman blamed it on Sears scheduling. It was probably a combination of both. Once the repairman arrived, he was very thoughtful, professional, and cleaned up well. My experiences with Sears Appliance have been hit and miss, mostly miss. Usually it takes over a week to get an appointment, meanwhile all your food in your refrigerator thaws out and goes bad. Once I got an appointment the very next day, but usually I think I just lucked out that day. Because of this, I will never buy another appliance from Sears.

Trash service. We have had a repair scheduled for over 2 weeks. The service time was inbetween 3-6. Simple enough, I take time off work, arrive home at 230, and low and behold a note! This note says, sorry for missing you, they stopped by at 2:15, I don't think that is 3 ? Maybe the people who schedule folks at Sears can't read, or they don't employ people who can tell the time. I dispatch people for a living, if I go early, I call ahead to make sure they are home. Figured I could call sears customer service, and they would fix the situation. NOPE, they told me that it was my fault for not being ready at 2:15, when they said 3 at the earliest. Where is the accountability? I have to imagine sears sold out their clock department and can't tell the time. Sad. Owner said to reach out, but hasn't responded!

After 4 visits and 5 weeks later our washing machine is still not fixed. We have been a customer of Sears for 20+ years and we will never purchase from them again. Incompetent and apathetic technicians continue to not make the correct repair or order incorrect parts. A major disappointment.

two visits and the machine just started leaking again...don't think the repairmen know what they are doing Very disappointed. Ruined my wooden floor

Home service is horrible and expensive.