111 E Magnolia Blvd Reviews

All aspects of the repair were very good except the fact that I had to wait a month before a repairman was available. That is an unacceptable wait for contracted service.

Scheduling was about as bad as it gets. Appointment was between 8-12 and technician arrived after 5:00 PM with no contact. Inexcusable! Technician was outstanding and the only one after 4 trips that seemed to actually know how to fix my fridge. He was patient and made sure not to leave till all my concerns were dealt with.

I called for an appointment related to a code that came up on my dryer. Also, I told them that my vent hose kept popping off, that the lent hose for the vent needed to be checked and possibly cleaned, because the clothes were not drying in one run. The tech serviced the machine and said nothing was wrong, that he couldn't get it to throw a code, and tightened the connection around the vent hose, but said that he was not the one who cleaned the lent vent. He didn't tell me if the lent vent actually needs to be cleaned. I would have expected to have that as part of the maintenance policy I purchased. The dryer is still not drying clothes and is still throwing the d90 code

Very good.

Was unable to fix have to wait another 10 days for parts after waiting a week already for serviceman who was very nice

Update from first post: the repair guy came, he was 2 hours past our scheduled time but he was good at calling and updating his status with me. The repair was completed and the unit is running, however, I now have a new noise...... not sure what it is about. IF I COULD GIVE 0 STARS I WOULD!, MY REPAIR HAS NOW GONE ON FOR TWO WEEKS! 2ND APPOINTMENT CANCELLED DUE TO LACK OF PARTS. I HAD TO CALL SEARS TO FIND OUT MORE PARTS ARE NEEDED. NO COMMUNICATION WHAT SO EVER. SEARS HOME REPAIR SERVICES ARE HORRIBLE. I WOULD RECOMMEND BUYING ELSEWHERE. NEVER PURCHASING ANYTHING FROM SEARS AGAIN. JUST TERRIBLE!