111 E Magnolia Blvd Reviews

When this warranty was sold to me, I was told I would have a yearly visit and that the water heater would be drained, however, you are now charging $50.00 extra to do this service. I declined to have this service done due to the additional cost! Very poor policy, and not what I was originally told. However, the serviceman was quick, efficient and professional and a good asset to your Team. He would get 5 stars, however, I rated the change in your warranty policy.

The first tech was very professional in handling the estimate & parts that needed to be ordered. I knew the repair requirements beforehand. However the parts did not arrive as scheduled and it delayed the repair work by five days. The second tech did the installation but I had to assist him since he had no helper to help with the heavy washer door. He did not seem very confident during the repair work nor very engaged. He indicated it was leaving the company soon on less than friendly terms. Hopefully my repair is okay?

I have the Master Protection Agreement and their repair and maintenance service has been exceptional. Until they are no longer able to find the part the. It turns into a nightmare. I was without a washing machine for 2.5 months waiting for Sears to find the part. I had to call each week to get a status on average I spent about and hour to two hours on hold trying to get my case escalated and you have to go through this BS waiting process. It wasn’t until I got to the stage where so much time had passed that the next step was to replace the machine. Guess what! The part magical was shipped the next day and my washer replaced..... I will not be renewing my master agreement. I spent so much time following up and doing laundry through a fluff and fold service that we could’ve invested that time and money on a new machine and gotten it sooner.

The technician did a great job and worked quickly. I did not, however, have a good experience with the appointment system. I had my appointment for several days and then it was cancelled the day before and rescheduled for 6 days later. For that appointment I had an excessive amount of texts and emails and had to confirm my appointment on two different texts. On the day of my appointment, I did NOT get a text in the morning as to an expected time of arrival as was stated in the email confirmation. I found the tracker and saw he would be there approximately 3:45, my window was 1:00-5:00. At 4:00, I checked the tracker and it changed to 5:00 for the appointment. I checked at 5:00 and it was again postponed to 5:45, well outside the 1:00-5:00 window. I realize the tecnician is busy, but so are your customers! And, although I tried, it was not possible to speak with a live person at any point in this process. This was extremely frustrating!

The guy really didn't do anything and nothing was fixed. He said part of the problem was with the water in Burbank. He said if the problem continued to give him a call and he would order a new part. He never returned our call and now we have to make another appointment. Felt like a scam job. It wasn't a sears service man. Sears outsourced it to another company and it felt cheap.

Service technician was great but I am at home again waiting for the 3rd time as we keep getting faulty ice makers. Come on Sears and Electrolux get your act together .

Excellent job