111 E Magnolia Blvd Reviews

While the tech was fine, the experience with the Sears repair of my fridge was an utter nightmare. I made an appointment for repair of a part that became damaged (the fridge is under warranty) from 8 to noon on a weekday. Thus began the hell. As noon passed, I called and was told several times the tech was on the way or would be here at a certain time, but that didn't happen. I also kept getting told routing would call me ASAP and they didn't. Finally a tech called me but when I clarified what was wrong he said oh no he only did service and not repairs so he would have to put in a request for another tech (I clearly said it was a repair problem when I called to make the appointment). During all of my calls (I must have made 10 that day) I got cut off three times. Suddenly on one of the calls around 3-ish I was told my window was now 8-5. But I was told the tech was on his way and would call me ASAP. But then when I didn't hear I called back about 30 minutes later and was told I was the last appointment on the route after 5. At this point I was fed up and burned out and I said I wanted to reschedule the next day. Obviously that wasn't passed along because at 5:30 I got a call from a tech that he'd be here at 6. He checked out the problem and had to order a new part and we set up an appointment in a little over a week for him to install it because he said it would only take a few days to arrive. When it hadn't arrived in close to a week I called and was told it was on back order (no one bothered to call and tell me that). But then the customer service rep said to keep the appointment because maybe Sears could find a different supplier to provide the part. I then got an e-mail about the repair job so I called back and this different rep told me the appointment was that day, which it wasn't. She gave me totally different information on how to handle the appointment if the part did not come in on time. Finally the part did come in the day before the previously scheduled appointment and the tech came and installed it. But what should have been a simple experience turned into an AWFUL one with completely incompetent customer service. I really have no desire to shop at Sears again.

Bought new Water heater. picked it up and installed it ourselves. Worked for a few days and then sensor started to go off, every day it needs to be reset. When we called for repair they did the same thing we did, for days ourselves. Then instead of switching it out they sent 2 men to our house that tried to ring up a bunch of charges that were supposedly needed to make compliant...? So in other words we were told they were going to have to do all this extra work over 400.00 to make the area we have had our water heater in forever (with no issues) compliant...at no time addressing the heater that continually needed to be reset. We asked them to leave. We had gas company come out and they said we were fine, all connections fine, airflow was fine that the heater obviously has sensor issues. Great, so now we are stuck with a brand new water heater that doesn't work....simply cause I bought it at Sears.

twice i told the repair person there was something wrong with the timing on my Bosch Dishwasher. first repair was not succesfull. Second repair person ordered three parts, over &00 dollars of parts covered by my master agreement. I saw the parts because i openened the boxes. Then the repair man came to install parts. Guess what, only two empty boxes were left out of three. The 400 dollar part, a timer/computer, which i new was needed did not get installed. The repair man kept the part. The dishwasher was still not working. I called again , again another week without my dishwasher. Another repair person showed up. "it needs a new Timer/computer" no surprise to me! again another week will go by. I am waiting for the new 400 dollar part. WHY NOT CALL THE REPAIR PERSON THAT WALKED AWAY WITH MY PART TO BRING IT BACK! NO it is now a new order and must wait a week, so i am waiting again. waiting

Our fridge service was satisfactory, but the ongoing servicing of our oven has been a disaster. This should have been completed. From the time I called for service until now has been 3 weeks and still going. I am considering canceling my Sears contract.

I'll never use Sears again. Called for repair one day and they tried to up-sell me to home warranty policy. The next day when the tech was due to arrive, I upgraded to the home warranty plan and was assured I could use it that day. Tech showed up and said absolutely would NOT accept warranty as this was scheduled as COD. Great service and knowledge. Tech looks at fridge which is freezing up and has to order parts which don't show up for a couple of weeks but that doesn't matter because he can't get back for 3 weeks. Two days before he arrives, I have to tear apart fridge and defrost it myself with a hair drier. He put in the parts which were a bi-metal thermocouple and a computer board. I asked why did we have put in the computer and he said that what the mfr recommended. DUH. These guys aren't technicians, they're monkeys at best and that probably insults monkeys. And here's the stupidity of Sears' policy of not allowing the home warranty to take effect immediately: they already collected the monthly premium of $39.99 and I would have to pay $60 for a service call. Figuring $40/month for 12 months = $480 + $60 service call = $540 AND they would have installed a "rebuilt" computer at much lower cost. STUPID, STUPID, STUPID AND I still haven't gotten my cancelled policy refund of $39.99 after 2 weeks. NEVER AGAIN.

My experience with Sears has been a nightmare. The freezer that is being replaced will be the third one. They have all been defected. I now have a case number with this company for a 700. dollar freezer. Never again will I have anything to do with this company. Suppose to be getting a freezer on Monday. Will be glad when this nightmare is over. Would not recommend this company to anyone!!!!! This situation has caused me nothing but stress. Out of 10 people that supposedly work for this company, only 2 know their job.

When I called to make the appointment they sent over a person that was a maintenance technician NOT a repair person. I specifically told Sears I need the dryer to be fixed NOT maintained. so I had to call them back after he left and wait another 2 days until a repair person could show up. NOT ONCE did Sears call me to discuss. the Maintenance tech said this happens all the time. not only did I have to take time off from work once but twice because of SEARS. I wanted to speak to a supervisor and not one person called me back from Sears. the dryer got fixed finally when sears sent the correct repair person. I do not recommend their repair service.

2nd time they have given a 4 hour window and not shown. Called and was told someone would be here at6:30. Then supervisor tells me techs don't work after 5....no overtime. Have to reschedule a 3rd time. Will stay away from Sears in the future!!