111 E Magnolia Blvd Reviews

DO NOT USE SEARS REPAIR SERVICE!!! I recently had the liner in my 4 year old Kenmore washing machine replaced. When I received the bill I discovered that I was charged $131.46 for the liner. The same part on the sears website would have cost me $88.76 plus $5.00 shipping. I was told over the phone that the extra amount of money was to cover a 90 day warranty on the part which I don't believe at all. My other issue with Sears repair service is that they charged me a $79.00 diagnostic fee on top of the $90.00 labor fee. Usually when you take a car or a computer in for service , the diagnostic fee is applied toward the cost of labor but evidently not with Sears. I find that paying $169 dollars for 20 minutes of work is unacceptable. So if you need appliance repair on your sears bought item I would strongly suggest you seek out an independent repair service and you will probably find someone who is more fair in their charging practices.

Technician cordial and arrived within 4 hr. window for his two trips. However, could have used treadmill sooner if correct assessment was made. Had to wait more than two weeks for a part which was delivered to our home but not replaced because the part which was actually defective was in his truck. 05/25/16 Technician assessed problem and ordered console which was delivered to our home. 06/03/16 Technician found out that it was not the console but a part required to start the treadmill that was defective. He had one in his truck and replaced it. 06/11/16 Treadmill stopped suddenly while in use. 07/06/16 Technician assessed that it was the start mechanics again and ordered a new part which was delivered to our home. 07/21/16 Technician replaced the supposedly defective part. 07/24/16 Treadmill stopped again while in use. Called Sears again for another appointment on 07/21/16. We were given a four hour window of arrival each time: 8:00am - 12:00pm. Technician usually arrived just before 12:00pm and called us on one occasion at 10:45am informing us that he'd be arriving in an hour but showed up at 1:10pm. He told us previously that the scheduler over books and has no knowledge of the technicians complexities of the repairs. Used the treadmill only about 4 times in the past three months. Starting to wonder if the people who purchased extended warranties gets their appointments pushed back over those who must pay for their repairs.

I just had a preventive maintenance check up on my garage door opener, tech was here for 5 minutes sprayed unit as I was watching so I inhaled the spray resulting in a sore throat, and left leaving no paperwork. I will not be renewing my maintenance which I have carried for 20+ years. Quality of service has really declined

The tech was nice a nice guy ... But not sure what the tech was suppose to do ...for my annual maintenance of my washer and dryer? He had some sanitizes cleaning tabs but did not use them to clean my washer ... ? Again not sure if he was suppose too? Basically all he did was run my washer and dryer and said everything looks okay... I mentioned the soap dispenser comes all the way out ... he said oh that should not happen and he can order me a new part ... I told him well if it is not suppose to do that then yes Oder it ....? the part came and it was broken because they did not protect it for shipping so the tabs were broken and no instructions as to how to install it ? I guess i can figure it out .. but really the questions is should i have to do that as the consumer? Plus now I have to take the old front cover off to install it on the new dispenser... lets hope it comes off easy...? seeing that I am now the warranty sears tech now and no longer the consumer of a almost 3k washer and dry..... maybe my expectations are too high or perhaps again another example of paying more to get less!

Not one department answers the phone and when I called a local service at sears I got an answer from a guy in Columbia. Sears for all I've done to support you, there is no support for those of us who need a human being to answer the freakin phone.

Morons answering the phone

Wasted 1/2 day waiting for them to arrive, but they were a NO SHOW!!! STAY AWAY, UNLESS YOU WANT TO WASTE YOUR TIME WAITING

The repair man turned the washer on and ran it through the cycles. During that time he brushed the lint out of the lint chamber. When he finished he said "OK I'm done". He spent as much time sitting in his van before and after he came in as he spent servicing the machines. It is impossible to rate because I got NO feedback from his servicing. Good thing this service was free!

The repair person who finally came to fix my machine did a good job and was very polite and took 20 minutes to get my machine back to working well. Getting to the point of having someone come was a misery. Sears scheduling was rude and difficult. My first appointment made me wait for hours, then and decided he was not the right repair person. He said scheduling would call in ten minutes to reschedule. They never called and when I called them back later the man I spoke to was trying to tell me I was at fault for not maintaining the washer. I got to the point of demanding another appointment. If I had not paid for a repair contract I would not be using Sears.