3001 Ming Ave Reviews

The repair technician that came out tried to cut some corners (said he was done with the repair but didnt install two of my five replacement parts). When I asked him specifically if he installed all five of the parts, it was then that he revealed he didn't install two of them because "they were the wrong parts" and "you didnt need to replace those anyway". Then I asked him about why i "didnt need those parts anyway" when the first service technician - from his same company - said I did need them and ordered them; he then made excuses e.g., "Who are you going to trust, the 19 year old with one year of repair experience, or 'me', who's been doing this for 20 years?". He said he believed my problem was with the vent, and how their company checks vents but doesn't work on vent issues. He also asked if the previous technician used a meter to check my vent flow. I said he checked it and said the flow was good, but I didn't watch him to see if he actually used a meter, just like I didn't watch him [today] actually replace the parts he said he did. I told him I trusted the first guy to do his job properly just like I'm trusting him to do so now. He said the first technician would need to use a meter to properly determine vent flow, and how he believes my problem is in the vent. I asked him if he used a meter to check my vent flow, and he said, "No, I don't climb off the ground more than 2 feet." I repeated his statements back to him and attempted to point out how he was taking an irrational position - insisting a vent problem cannot be diagnosed without using a vent meter yet he wanted me to accept his vent diagnosis without him using a vent meter! I told him I wanted him to check my vent with his meter before I spent additional money to call a different company to check my vents. Again, he wanted me to call someone else without: 1. Him installing all of the parts that were recommended to be replaced from the diagnosis (if they were in fact the wrong parts, they should have been reordered and installed before moving on to something else), and 2. Him not actually using the meter to check my vent flow (which is part of my service I paid for with his company AND was the very thing he asked me if the first technician did). He made more excuses and I told him I have a step stool he could use (just like the first technician did) to check the vent. He then said he couldn't reach my vent with the stool because he is short, as opposed to being "six feet tall like you". I said, "I have a pole you can use to reach the vent without even leaving the ground". Eventually he checked the vent, while standing on the bottom step of the stool, all while still attempting to argue his position. (Mind you, this is after my previous appointments had been cancelled and rescheduled 3 times waiting for the parts to arrive!) As he left my home he actually had the nerve to state the bromide, "Have a blessed day!" Really????? SMH Sometimes you win, sometimes you lose with this service.

Noe was very cordial; but, when I started to wash a small load of clothes, water leaked out onto the floor. I'm calling for another appointment to have this fixed.

Brandon was professional. But my dryer still does not dry clothes! I have to call for another appt. Take off work another day. I requested a 8-12 appt and the way Sears schedule Brandon, he did not arrive until 4:30?

Your prices are way to high. It cost 552.$ to fix my oven and I'm on SSI.

They work only thru AI The tech was late and the system had no way to update the appointment time The customer support sucks I spent 5 hours on the phone trying to get a correct update to the arrival If they used real people instead of only Ai I may have been able to get an accurate update and not waist a full day waiting for an answer. Even Ai systems need real people to monitor the system The tech was great 5 stars when he arrived But the customer service gets 0 stars from me And I am sure the company will find a way to Blame the tech for this review

The technician was friendly but he did not fix the problem. Even though I asked him if there could be anything else that could be causing the problem and if he was sure it was fixed and he said he saw nothing else and he was sure, the AC is still doing the same exact thing. I paid $150 service fee for nothing apparently. Unless this is rectified I will be cancelling my service with the warranty company that contracted this company.

We connected with this company through our home warranty insurance.The technician didn't address all of the issues we had submitted. The fan is still not responding to the thermostat. I dont know that he even looked into that issue. He did, however, look at our cooling issue. We were told that the problem for not having cold air is due to an airflow issue.and probably a blockage in the ventilation/return airflow. Then he tells us that vents/ductwork clean out is not something that they "usually do". I'm not sure what that means. Do they or don't they?? The experience was just underwhelming and I felt like our time and money were wasted. The 2 stars is because they were prompt in scheduling and arriving to the appointment.

This worst customer service. Didn't fix my fridge cost me 700 bucks and won't return my calls. If you want good service go somewhere else. The service men don't have any idea what they are doing or fixing. Don't make the same mistake I did.

George told me that he needed to order an ice maker for my refrigerator. He didn’t order the ice maker and closed out my service request. Hopefully he wasn’t paid for the job.

I would give 0 stars if Google allowed it. Do not use Sears home services for appliance repair it is an absolute scam. They will come out and pretend to fix your appliance and charge you for the visit. Then when you schedule an appointment for them to return and actually fix it they won’t show up. Then you will call to see what happened, and you will be directed to their “AI” phone service which will get you nowhere. They are preying on older customers that are not tech savvy and stealing their money by providing inadequate service. The technicians are clueless and don’t know how to actually fix appliances. I’m not sure how they are in business in any capacity. Please do yourself a favor and stay far away from Sears. There is a reason they went bankrupt, and they should no longer be allowed to scam people.