Appointment Lookup
802-552-4364
13277 W Mcdowell Rd Ste 101 Reviews
Read reviews from customers who used our services at 13277 W Mcdowell Rd Ste 101
Total reviews
291
Average Rating
4.4/5
We had our freezer fixed a month ago, then the same issue happened again. The technician said a specific part should have been replaced when the last technician, from Sears, was out. We lost a lot of money in food that had to be thrown away plus a second service call fee due to their error. After the parts were ordered, a technician was scheduled to install them between 8-12. He didn’t arrive until 2pm. When my husband said it was too late and he had to go to work, the technician was extremely rude and said it wasn’t his problem. So we had to wait almost another week to finally get our freezer fixed, the second time!
Brandi W,
Customer service response - We apologize for the trouble you've faced, Brandi. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726023319841
The technician was rude on the phone. Rude when he arrived. Short and condescending with his comments. Badmouthed our Warranty company and recommended we not use Sears to come out to service our refrigerator again.
Rita M,
Customer service response - We're really sorry to hear about your experience, Rita. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1725587634404
Came to fix ac and now it is completely broken and hot air is blowing
Vanessa J,
Customer service response - We apologize for the trouble you've faced, Vanessa. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725333282386
He gets zero stars because he was extremely RUDE for no reason. Sears sucks right along with Choice Home Warranty!!!
Angel H,
Customer service response - We apologize for the trouble you've faced, ANGELINA. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723603445578
GE monogram microwave convection oven stopped while cooking.Technician from A&E Sears visually looked at unit and could not determine the root cause of the problem. His trouble shooting was limited to visual inspection. He was unfamiliar with the code displayed on the display and suggested when the unit stops while in use that we should call back so he can remove the unit for the diagnostic. Moreover, he closed out the ticket and stated that his diagnostic revealed nothing was wrong with the unit. I'll never have them visit my home again. How sad!!
Leonard G,
Customer service response - We're really sorry to hear about your experience, Leonard. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1722418093999
The most incompetent company I have ever delt with. See the chance of event.
Jim L,
Customer service response - We're really sorry to hear about your experience, Jim. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1722418164051
If I could give zero stars I would! The technician never showed up for my scheduled appointment. I waited 3 days with no AC in my home for this appointment. I had to have a family member take time off to wait from 8am-5pm in a HOT house just for the technician to lie and say that the repair request has been completed. When I called I was transferred 4 times and was on the phone for over 45min. to be told I have to reschedule and after all that they hung up on me and never called me back, even though all 4 reps asked me for my call back number. I will be filling a complaint!
J-Marie G,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721961462901
Our technician Joe was extremely rude and argumentative with my husband who was giving him the info that the Sears Virtual repair technician told us to tell the inhome repair technician. Which made Joe extremely defensive about how he's been doing this for 30+ years and knows what he's doing as he was going to use a screwdriver to bend the pieces to make them work. Even though he came with a new part to replace. I would never, ever use their home repair services again. 1 star for replacing the part he was assigned to replace.
MacKenzie C,
Customer service response - Thank you for taking the time to bring this to our attention, MacKenzie. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1720584919737
Was rude and obnoxious. Did not fix any of the issues I had with my refrigerator and told me to call back GE. Left the refrigerator halfway out so I even had to push it back in.
Zaid S,
Customer service response - Thank you, Zaid, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1719377653278
WE HAVE BEEN WITHOUT A WASHER FOR OVER TWO WEEKS! THEY SUPPOSEDLY SCHEDULED AN APPOINTMENT AND NEVER SHOWED! NOW THEY WERE SUPPOSED TO COME TODAY AND NEVER SHOWED!!!!!! I HAVE 5 KIDS AND 3 WITH SPECIAL NEEDS AND LIFE HAS BEEN A NIGHTMARE WITHOUT A WASHER! NEVER USE THESE PEOPLE THEY ARE THE WORST COMPANY OUT THERE!
mckenzie O,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1714003461362
