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13277 W Mcdowell Rd Ste 101 Reviews
Read reviews from customers who used our services at 13277 W Mcdowell Rd Ste 101
Total reviews
306
Average Rating
4.4/5
Victor, the repairman gets 5 stars! He was quite knowledgeable and fixed the dryer quickly. Sears Appliance repair customer service, on the other hand, gets 0 stars! You cannot even call a specific shop. EVERY number goes to an automated AI service rep named Samantha! Samantha even told me there are no live agents...only her. My repair was scheduled between 2pm and 5pm. At 4:45, with still no repairman, I called to speak to someone to see if the tech was still coming or did I need to reschedule. Samantha could not tell me, nor could she give me a number to someone who may know or call the tech to see! I expect a company to be able to tell me if their techs are running late! Victor finally called me at 7pm to let me know he is running late and will he there shortly. He arrived around 8pm and was able to fix my dryer.
liz J,
Customer service response - Thank you for your feedback, Liz. We're happy to hear Victor provided knowledgeable and efficient service, but we're sorry for the inconvenience with the communication and timing.
Sears Home Services on 1774313125492
On time, professional, courteous, detailed explanations and communication, and best of all…fixed the problem!
Paul W,
Customer service response - Thank you for your positive feedback, Paul and Yvonne. We're happy to hear that you received professional and courteous service with detailed explanations, and that the problem was fixed!
Sears Home Services on 1773275213914
Larry T,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1773015926915
Chris H,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1769134348828
Our service person was very nice and courteous. Also on time when he said he be here
Mary S,
Customer service response - Thank you for your positive feedback, Mary. We're happy to hear that your service person was nice, courteous, and punctual!
Sears Home Services on 1769133679970
Picture was very nice and professional and he came the first time and he found the problem and he came the second time and he resolved the problem excellent customer service.
JoAnn A,
Customer service response - Thank you for your positive feedback, JoAnn. We're happy to hear that Picture provided professional service and resolved the problem efficiently!
Sears Home Services on 1768880804243
Bill did a great job.
Milt,
Customer service response - Thank you for your positive feedback, Milt. We're happy to hear that Bill did a great job!
Sears Home Services on 1767661314876
Jane F,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1767318820144
Tom D,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1766716261664
Although it was the outlet and not the dryer he was very thorough with his diagnosis. Great job and thank you!
Courtney B,
Customer service response - Thank you for your positive feedback, Courtney. We're happy to hear that the technician was thorough with the diagnosis and you were satisfied with the service!
Sears Home Services on 1765418041587
