13277 W Mcdowell Rd Ste 101 Reviews

The service itself was fine. It was the scheduling that is very inconvenient.

Fix refrigerator wanted $1300. Said it only has a one year warranty and I only had the Sears refrigerator 3 years. Never will buy from Sears again!!

The AC Unit stopped working about an hour after the Tech left my home. Had to attach another claim with my Choice Home Warranty for another Tech to come out to my home.

Technicians were great but the administrative side messed up multiple appointments and made a simple repair take five appointments and three weeks to accomplish

Better communication

Eric P came out, after about an hour of leaving the a/c unit outside keeps shutting on and off every 5 seconds and house is heating up. Couldn’t get ahold of him, Sears Home Services, nor the warranty company, it’s all AI Assistant. I’m having to pay additional grip of money out of pocket to have a company come out and fix what he did so we can have a/c whe it’s 115 degrees out.

We were extremely disappointed with Sears Appliance Repair. We paid a $130 service fee upfront, and were told the parts for our fridge would arrive in 5 days. Instead, every time we got close to the scheduled service date, Sears pushed the appointment out by another week. This happened repeatedly for 3 weeks. Trying to get help was even worse. Sears has no live agents—only an IVR system that gives you two options: cancel or reschedule. There is no real assistance, no way to speak to a human, and no way to resolve the issue. After 3 weeks of wasted time and a lost service fee, we gave up and bought a new fridge. This was a frustrating and disappointing experience, and we will not be using Sears Appliance Repair again. EDIT after Owner’s response: The number you gave still leads only to the IVR agent. It’s an infinite loop of useless options and doesn’t resolve anything. SEARS took $130 from me and isn’t answering calls.

Eric keeps no show and no contact for the AC that sounds like a machine gun going off in the backyard. No, it’s not working and it sounds like that when on. It’s happened twice now in the last three weeks. No phone calls. No texts. No emails. No nothing. Then around 6 pm you’ll get an auto reschedule for another week. It’s too hot for this in Phoenix. Oh you wanna call the company? Too bad. You will never get a live agent, no matter business hours. Not through chat or phone calls. Since my “home warranty” says these guys are the ones that show up the most, that tells me what I need to know about the warranty company. Class action lawsuits are live against both Choice Home Warranty AND Sears Home Services specifically stating exactly what I’m experiencing. Do not recommend for AC services. At all.

(Air conditioner)The first time that they came out this problems should have been fixed I was told that it was electrical issue and I had to pay for a electrician to come and it was electricity and the thermostat was never checked so that costed me more money. I was out of my house for around 3 weeks. They kept changing the arrival time and I was sitting in my car for hours. .