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13277 W Mcdowell Rd Ste 101 Reviews
Read reviews from customers who used our services at 13277 W Mcdowell Rd Ste 101
Total reviews
306
Average Rating
4.4/5
Shinar M,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1749779174066
Your technician was rude un fear. He didn’t do his job properly he gave very bad report to the insurance company for your information I been with. Company twelve years and as soon as as the company read his report they denied my request to repair my A/C . Then I called different technician from other company it took him 15 minutes to make A/C start again in my opinion technician like this give very bad reputation to your company therefore I ask kindly for my refund Looking forward to here from u guys Thank u
Moses M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749775321792
I will never use Sears services ever again .My AC is not blowing air The tech came water the unit outside which i keep clean always had just cleaned it last week he is trying to say thats one reason and that my ducking is the issue but would not even do a inspection .this was a home warranty call lost 3 days work wsiting for them to show up .Now I see why Sears is closing a lot of stores .If I needed to higher personal and a Sears employee came to apply I would trash the application. I called my warranty company and put a claim on Sears
David P,
Customer service response - We apologize for the trouble you've faced, David. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1748478649664
Final technician was great but before that, the service was terrible. They kept making appts then canceling 30" the window period. I tried contacting them many times but only got a bot or a phone tree that didn't give me the option to talk to a live human being. I would NOT recommend them at all
Rebecca S,
Customer service response - We apologize for the trouble you've faced, Rebecca. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1746603514193
Do not believe the positive reviews for this company. If they are doing HOME WARRANTY work, RUN! The tech was rude and extremely unprofessional! Lied giving me one reason for my problems and a completely different reason to the warranty company something at which led them to deny the claim. Hmmmm sounds fishy to me. I ended up cancelling my entire home warranty policy. No wonder Sears went out of business in every other area. I suspect these guys are next.
Laura,
Customer service response - We're really sorry to hear about your experience, Laura. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1745883768622
The technician never showed. Claimed no one was home. In the past I’ve had a good experience with the company so this is not the professionalism that I expect.
Jesse T,
Customer service response - We apologize for the trouble you've faced, Jesse. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1735732829453
They came to fix one issue and created another one. My product worked before he came and didn't work after he left. Called so that he could come right back to fix what he messed up, and all I received was another appointment for FIVE days later and got hung up. TERRIBLE SERVICE!!!!
A T,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1735274852233
Took over a week to have someone come out again after original diagnostic and the problem is even worse now.
Shannon H,
Customer service response - We apologize for the trouble you've faced, Shannon. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1731824673767
Took a day off to be home for the service appointment. Technician never showed up. But I received an email and a text saying that the service call was complete.
Ricardo G,
Customer service response - We apologize for the trouble you've faced, Ricardo. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1730262663264
Joseph never showed for our appointment.
Candy K,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1727982275679
