13277 W Mcdowell Rd Ste 101 Reviews

Sears has the worst repair service, the technician faked my signature on the work order saying repair is completed and left and damaged my floor. On the recall appointment, the technician said there's a leak in the system and solder the leak, charge up the system and after 24 hours, the fridge temperature is 100 degrees, the third recall, the technician is rude as hell and said the fridge is not plugged in for 24 hours so he has to reschedule me, this bring to the 5th appointment and at the day of the confirmed appointment, it said the technician will arrive between noon and three pm and at 12:30 pm, the technician called and said the sears company has stop servicing choice warranty customer. So after waiting almost 60 days and 5 scheduled appointment, my fridge is still not fix. What a joke. Btw, sears send me a bill for $110 for service call which they never show up but the bill has my signature signed by them.

I dnt knw why you guys are billing me for . all u guys did was a quote and my guarantee send u .

My Technician was awesome! As for Sears this company is horrible to deal with. Had to call multiple times because my part was canceled. Then they told me it was shipped. Had to call the manufacturer of the washer in order to get things sorted. Called to schedule my appointment once I got my part and the next morning I woke up to a text saying I canceled my appointment which I never did. Hope I NEVER have to deal with them again.

We had our freezer fixed a month ago, then the same issue happened again. The technician said a specific part should have been replaced when the last technician, from Sears, was out. We lost a lot of money in food that had to be thrown away plus a second service call fee due to their error. After the parts were ordered, a technician was scheduled to install them between 8-12. He didn’t arrive until 2pm. When my husband said it was too late and he had to go to work, the technician was extremely rude and said it wasn’t his problem. So we had to wait almost another week to finally get our freezer fixed, the second time!

The technician was rude on the phone. Rude when he arrived. Short and condescending with his comments. Badmouthed our Warranty company and recommended we not use Sears to come out to service our refrigerator again.

Came to fix ac and now it is completely broken and hot air is blowing

He gets zero stars because he was extremely RUDE for no reason. Sears sucks right along with Choice Home Warranty!!!

GE monogram microwave convection oven stopped while cooking.Technician from A&E Sears visually looked at unit and could not determine the root cause of the problem. His trouble shooting was limited to visual inspection. He was unfamiliar with the code displayed on the display and suggested when the unit stops while in use that we should call back so he can remove the unit for the diagnostic. Moreover, he closed out the ticket and stated that his diagnostic revealed nothing was wrong with the unit. I'll never have them visit my home again. How sad!!

The most incompetent company I have ever delt with. See the chance of event.

If I could give zero stars I would! The technician never showed up for my scheduled appointment. I waited 3 days with no AC in my home for this appointment. I had to have a family member take time off to wait from 8am-5pm in a HOT house just for the technician to lie and say that the repair request has been completed. When I called I was transferred 4 times and was on the phone for over 45min. to be told I have to reschedule and after all that they hung up on me and never called me back, even though all 4 reps asked me for my call back number. I will be filling a complaint!