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13277 W Mcdowell Rd Ste 101 Reviews
Read reviews from customers who used our services at 13277 W Mcdowell Rd Ste 101
Total reviews
306
Average Rating
4.4/5
Our technician Joe was extremely rude and argumentative with my husband who was giving him the info that the Sears Virtual repair technician told us to tell the inhome repair technician. Which made Joe extremely defensive about how he's been doing this for 30+ years and knows what he's doing as he was going to use a screwdriver to bend the pieces to make them work. Even though he came with a new part to replace. I would never, ever use their home repair services again. 1 star for replacing the part he was assigned to replace.
MacKenzie C,
Customer service response - Thank you for taking the time to bring this to our attention, MacKenzie. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1720584919737
Was rude and obnoxious. Did not fix any of the issues I had with my refrigerator and told me to call back GE. Left the refrigerator halfway out so I even had to push it back in.
Zaid S,
Customer service response - Thank you, Zaid, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1719377653278
WE HAVE BEEN WITHOUT A WASHER FOR OVER TWO WEEKS! THEY SUPPOSEDLY SCHEDULED AN APPOINTMENT AND NEVER SHOWED! NOW THEY WERE SUPPOSED TO COME TODAY AND NEVER SHOWED!!!!!! I HAVE 5 KIDS AND 3 WITH SPECIAL NEEDS AND LIFE HAS BEEN A NIGHTMARE WITHOUT A WASHER! NEVER USE THESE PEOPLE THEY ARE THE WORST COMPANY OUT THERE!
mckenzie O,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1714003461362
The technician stated they were not able to perform repairs because our dishwasher didn’t have a serial number (it appears someone took the sticker off). This was after I received a phone call weeks prior to diagnose the issue and order parts where I explained the sticker was gone that should have model number and serial number. The tech on the phone used the partial model number that we identified in the original owners manual that came with the dishwasher to figure out what parts to order. Parts were received but the individual that came today charged me a fee for coming and took the parts with him stating they were his parts and he would not repair because the serial number sticker was not on the dishwasher.
David M,
Customer service response - Thank you, David, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1705567024206
Very unsatisfactory and not communicative
Barbara,
Sears customer service SUCKS! Giving a person a month out appt. when their refrigerator goes out is unacceptable! Losing all your food, everything, is devastating. Giving someone a window between 8-5pm and the technician arrives at 6pm and is still not prepared and can’t do the repair! Then……… schedule another appt. 2wks out between 8-5pm, and on that day while the customer is waiting they get a text@2pm saying the appt. has been cancelled and rescheduled AGAIN! Unbelievable! Two weeks later, three days before Thanksgiving the refrigerator is finally working. Sears should really just stop selling appliances and go completely out of business what a disappointment.
MsTima J,
