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2310 E. Race Ave Reviews
Read reviews from customers who used our services at 2310 E. Race Ave
Total reviews
52
Average Rating
4.5/5
lillian,
Customer service response - Thank you for the amazing 5-star review, Lillian! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1790870369395
brennen,
Customer service response - Thank you for the amazing 5-star review, Brennen! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1789567321575
Raymond was great! Thank you for you help. The AI Scheduling program needs work.
David B,
Customer service response - Thank you for your feedback, David! We're glad to hear Raymond was great, and we appreciate your input on the AI Scheduling program.
Sears Home Services on 1787416081217
Recall on Frigidaire ice maker. Unrepairable due to manufacturer design flaws,
Leon R,
Customer service response - Thank you for your feedback, Leon! We're glad to have assisted you with the recall, even though the ice maker was unrepairable due to design flaws.
Sears Home Services on 1786465158507
Friendly
Ricky H,
Customer service response - Thank you for your feedback, Ricky! We're glad to hear you found the service friendly.
Sears Home Services on 1778077100175
He was very nice and on time.
XxLaylaaxX,
Customer service response - Thank you for your positive feedback! We're glad to hear our technician was nice and punctual.
Sears Home Services on 1773704919816
Micheal was very helpful and fixed my propane stove Thank you !!
Riley P,
Customer service response - Thank you for your positive feedback, Riley! We're glad to hear Michael was helpful and able to fix your propane stove.
Sears Home Services on 1773623052404
bryan C,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1773100217790
The technician mike did an awesome job and was very helpful and friendly. Would definitely recommend him.
Ed K,
Customer service response - Thank you for your positive feedback, Ed! We're glad to hear Mike was helpful and friendly, and that you would recommend him.
Sears Home Services on 1771980028520
1st tech spent little time, diagnosed, ordered the part, and sent it to ur house. Was frozen line to ice maker. He didn't try to defrost. Left that for us to do. Received part on Thursday. After receiving several messages for an appointment on Friday 8am-5pm was a no-show with no notification. Rescheduled for Monday 9:24am, then 12:44pm, then 12:10pm. Finally, 2:15 tech showed up for the 10-minute install. 2nd tech was very good & nice. So scheduling is very terrible. Also, every correspondence email or text, even working off the same string, their AI sends a new 6 digit code to prove it's you. Frigidaire sent them to do some warranty work. I suggested them not using this service anymore. They had to come out because our ice maker line froze again. This was due to a manufacturer design flaw. This repair took several weeks due to the manufacturer come out with a part to fix the problem. Due to production the part was on backorder. This definitely was not the techs fault. He did keep in touch with me about the part status and rescheduled appointments. Raymond has definitely renewed my faith in Sears Home Service. He contacted the company to to find part numbers for the new parts. I hope Sears knows what a great asset they have. He turned my 1 star into 5 star. Would have given him more if possible.
Jeff J,
Customer service response - We apologize for the trouble you've faced, Jeff. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1768354212205
Steve W,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1768181317425
The technician was excellent explained everything that was the problem and fixed the machine.
Bill D,
Customer service response - Thank you for your positive feedback, Bill! We're glad to hear our technician was excellent and able to fix your machine.
Sears Home Services on 1767143830915
John F,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1766025462442
Lesley N,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1765769088560
Was very professional, friendly and clean. Performed a job well done and in a timely manor. Was very attentive to details and cleaning. Was able to resolve the problem with the right parts that were pre-ordered. Also recommend futher idea on other appliances. Over all would recommend Sears Services to anyone. Only negative wasn't the repairman but, price rate of charges for total repair outside of parts. Seems to be high, to pay with initial fee of diagnostic, plus the added repairs.
Douglas K,
Customer service response - Thank you for your positive feedback, Douglas! We're glad to hear our technician was professional and attentive, and that you would recommend our services. We appreciate your feedback on the pricing and will take it into consideration.
Sears Home Services on 1765330178148
Tommy A,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1764731365949
Service man was very knowledgeable of my product
Carl E,
Customer service response - Thank you for your positive feedback, Carl! We're glad to hear our service man was knowledgeable about your product.
Sears Home Services on 1764642414255
Krystal K,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1764642727745
Same day service. Knowledgeable technician
Randy H,
Customer service response - Thank you for your positive feedback, Randy! We're glad to hear you received same-day service and found our technician knowledgeable.
Sears Home Services on 1763084583053
The Specialist was polite, professional,, proficient and respectful.
Gwendolyn C,
Customer service response - Thank you for your positive feedback, Gwendolyn! We're glad to hear our specialist was polite, professional, proficient, and respectful.
Sears Home Services on 1763000912343
Michael was an amazing technician! He notified me of his arrival and was right one time!
Gary J,
Customer service response - Thank you for your positive feedback, Gary! We're glad to hear Michael was punctual and provided great service.
Sears Home Services on 1762736756392
The technician was very knowledgeable and explained the what, how, and why he would need to do to make our repair as well as making us aware of all our options. Parts were ordered and came in within 2 days and our scheduled appointment came in a timely manner with the technician calling us before his arrival. Once there, he did his repair and stayed long enough to make sure our dryer was working properly. Very happy with the service we received!
Steve E,
Customer service response - Thank you for your positive feedback, Steve! We're glad to hear our technician was knowledgeable, thorough, and ensured your dryer was working properly.
Sears Home Services on 1762299839017
david Y,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1761612441289
My brand new GE range was not working and this very very nice helpful repair man came today and was very knowledgeable and tried everything that he knew gave me a price for repairs. Definitely use him again!!
Lisa J,
Customer service response - Thank you for your positive feedback, Lisa! We're glad to hear our repairman was knowledgeable and helpful with your GE range.
Sears Home Services on 1761532176044
The technician Sears sent was professional, respectful, knowledgeable. He was wonderful couldn't have been pleased with the service.
Gerri J,
Customer service response - Thank you for your positive feedback, Gerri! We're glad to hear our technician was professional, respectful, and knowledgeable, and that you were pleased with the service.
Sears Home Services on 1761181198821
