Shoreline, WA repair reviews

I used Sears Home Services to check my very old Magic Chef refrigerator. It was just a thermostat adjustment proble. The technicians corrected it without trying to fix other things. It works fine now. I would like better communication on Estimated Arrival Time of the technicians. I waited 4 hours before I was notified that they were on their way. They took another hour to get to my place.

The service person did I wonderful job. Very efficient and professional. Talked to me about what caused the problem. I appreciated his hard work and professional, friendly manner.

Scheduling was impossible to work with. After being transferred to customer care, I was then scheduled again for a time that neither myself or my tenant could be available. I was also informed that I needed to pay for the service call although parts and labor are guaranteed for 90 days and it had been less than 10 hours since the repairman had attempted to repair my ice maker. The service from the repairman has been acceptable, other than already having to wait for them to show up for a total of 16 hours. It's unacceptable to inconvenience a customer this much and be totally unflexible with schedule. They even suggested I hire someone else to do the repair and send the bill to them. This after I have already spent hundreds of dollars on parts and labor. Totally unflexible with scheduling. Also, they were not willing to refund the money I have spent so I can find someone else to repair my ice maker b So, for the 5th time, Sears will be coming out today. Forcing both my tenant and myself to rearrange our schedules. Unacceptable

His fix was no repair!

Our technician was very quick, and knowledgeable. He was top notch !

I like it. My refrigerator is good

washing machine was not fixed please give me a call so we can discuss the matter

Was glad it was a recall filter but I thought someone on the phone could of told me that

Serviceman (‘John’ ?) was very nice, explained work done, etc. He said to wait 24 hrs for refer to cool before loading food in. 48 hrs later, thermometers read 40 degrees, even after we lowered refer ‘setting’ from 37 (after waiting 24 hrs) to 35. NOW, 2 days later, refer is still only 40 degrees, after setting refer thermostat to 33! HELP ! Water in cup in lower freezer compartment ‘did’ freeze solid.

The technician did a great job.