Shoreline, WA repair reviews

Scheduling was impossible to work with. After being transferred to customer care, I was then scheduled again for a time that neither myself or my tenant could be available. I was also informed that I needed to pay for the service call although parts and labor are guaranteed for 90 days and it had been less than 10 hours since the repairman had attempted to repair my ice maker. The service from the repairman has been acceptable, other than already having to wait for them to show up for a total of 16 hours. It's unacceptable to inconvenience a customer this much and be totally unflexible with schedule. They even suggested I hire someone else to do the repair and send the bill to them. This after I have already spent hundreds of dollars on parts and labor. Totally unflexible with scheduling. Also, they were not willing to refund the money I have spent so I can find someone else to repair my ice maker b So, for the 5th time, Sears will be coming out today. Forcing both my tenant and myself to rearrange our schedules. Unacceptable

His fix was no repair!

Our technician was very quick, and knowledgeable. He was top notch !

I like it. My refrigerator is good

washing machine was not fixed please give me a call so we can discuss the matter

Was glad it was a recall filter but I thought someone on the phone could of told me that

Serviceman (‘John’ ?) was very nice, explained work done, etc. He said to wait 24 hrs for refer to cool before loading food in. 48 hrs later, thermometers read 40 degrees, even after we lowered refer ‘setting’ from 37 (after waiting 24 hrs) to 35. NOW, 2 days later, refer is still only 40 degrees, after setting refer thermostat to 33! HELP ! Water in cup in lower freezer compartment ‘did’ freeze solid.

The technician did a great job.

I am really pleased with the service I received from the service person who came to my home. However, if the customer service person on the phone had been "with it," I wouldn't have needed a service call at all. My machine gave me an error message of CL (as in Charlie Louise--which I told them), and two different customer service people (two different phone calls--one to the parts dept. and the second to repair) told me I needed a new water pump, which would have been "OL." CL means "control lock." This top review, therefore is ONLY for the service/repair person who came to my home. The customer service people would have gotten an "F."

Did a good job.