Shoreline, WA repair reviews

washing machine was not fixed please give me a call so we can discuss the matter

Was glad it was a recall filter but I thought someone on the phone could of told me that

Serviceman (‘John’ ?) was very nice, explained work done, etc. He said to wait 24 hrs for refer to cool before loading food in. 48 hrs later, thermometers read 40 degrees, even after we lowered refer ‘setting’ from 37 (after waiting 24 hrs) to 35. NOW, 2 days later, refer is still only 40 degrees, after setting refer thermostat to 33! HELP ! Water in cup in lower freezer compartment ‘did’ freeze solid.

The technician did a great job.

I am really pleased with the service I received from the service person who came to my home. However, if the customer service person on the phone had been "with it," I wouldn't have needed a service call at all. My machine gave me an error message of CL (as in Charlie Louise--which I told them), and two different customer service people (two different phone calls--one to the parts dept. and the second to repair) told me I needed a new water pump, which would have been "OL." CL means "control lock." This top review, therefore is ONLY for the service/repair person who came to my home. The customer service people would have gotten an "F."

Did a good job.

Good service

I always use Sears Home Services. Everyone, over the years, has been friendly and knowledgeable.

Great analytical skills

I’m glad he fixed the problem