Shoreline, WA repair reviews

Service is great but giving reminders to customers of service calls lacks! I had to go to a “chat room” to verify appointment and this was after I had sent two emails days previously.

The source of the burning smell in our dishwasher was quickly identified. It was due to a chipped portion of the plastic wheel used by the lower basket. Replacements were ordered proactively.

I had a repair person come out to look at our washer. He was very quick, helpful and did personable.

Our dishwasher was leaking big-time. The technician opened the cover and found two loose screws and a loose gasket. Some fix saved us the co of a new dishwasher

Once the diagnostic visit determined I needed three parts sears ordered them. After more than a week I was told they were on back order with no ETA. I was able to order them myself and had them in just two days. Sears completed the repair and a week after that I received the sears parts. I had to pay $300 extra for the second set of parts but since it could have been months I had no choice. I will never use sears again.

Very happy with the appt. Identified and fixed the issue. Thank you!

I used Sears Home Services to check my very old Magic Chef refrigerator. It was just a thermostat adjustment proble. The technicians corrected it without trying to fix other things. It works fine now. I would like better communication on Estimated Arrival Time of the technicians. I waited 4 hours before I was notified that they were on their way. They took another hour to get to my place.

The service person did I wonderful job. Very efficient and professional. Talked to me about what caused the problem. I appreciated his hard work and professional, friendly manner.

Scheduling was impossible to work with. After being transferred to customer care, I was then scheduled again for a time that neither myself or my tenant could be available. I was also informed that I needed to pay for the service call although parts and labor are guaranteed for 90 days and it had been less than 10 hours since the repairman had attempted to repair my ice maker. The service from the repairman has been acceptable, other than already having to wait for them to show up for a total of 16 hours. It's unacceptable to inconvenience a customer this much and be totally unflexible with schedule. They even suggested I hire someone else to do the repair and send the bill to them. This after I have already spent hundreds of dollars on parts and labor. Totally unflexible with scheduling. Also, they were not willing to refund the money I have spent so I can find someone else to repair my ice maker b So, for the 5th time, Sears will be coming out today. Forcing both my tenant and myself to rearrange our schedules. Unacceptable

His fix was no repair!