Shoreline, WA repair reviews

All Reviews are from verified customers of Sears Home Services.
4.3 out of 5 stars

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  1. Fourth appointment, fourth time the technician showed up at 5, after waiting 4 hours. Ice maker still not working properly.

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    Scheduling was impossible to work with. After being transferred to customer care, I was then scheduled again for a time that neither myself or my tenant could be available. I was also informed that I needed to pay for the service call although parts and labor are guaranteed for 90 days and it had been less than 10 hours since the repairman had attempted to repair my ice maker. The service from the repairman has been acceptable, other than already having to wait for them to show up for a total of 16 hours. It's unacceptable to inconvenience a customer this much and be totally unflexible with schedule. They even suggested I hire someone else to do the repair and send the bill to them. This after I have already spent hundreds of dollars on parts and labor. Totally unflexible with scheduling. Also, they were not willing to refund the money I have spent so I can find someone else to repair my ice maker b So, for the 5th time, Sears will be coming out today. Forcing both my tenant and myself to rearrange our schedules. Unacceptable
    SHORELINE, WA
    October 21, 2019
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  2. Poor knowledge on tech service

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    His fix was no repair!
    SHORELINE, WA
    October 08, 2019
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  3. Amazing service!

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    Our technician was very quick, and knowledgeable. He was top notch !
    SHORELINE, WA
    September 04, 2019
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  4. Good service

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    I like it. My refrigerator is good
    SHORELINE, WA
    September 02, 2019
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  5. good service

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    washing machine was not fixed please give me a call so we can discuss the matter
    shoreline wa
    August 12, 2019
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  6. Dish Washer filter recall

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    Was glad it was a recall filter but I thought someone on the phone could of told me that
    SHORELINE, WA
    August 07, 2019
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  7. Refrigerator still not working

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    Serviceman (‘John’ ?) was very nice, explained work done, etc. He said to wait 24 hrs for refer to cool before loading food in. 48 hrs later, thermometers read 40 degrees, even after we lowered refer ‘setting’ from 37 (after waiting 24 hrs) to 35. NOW, 2 days later, refer is still only 40 degrees, after setting refer thermostat to 33! HELP ! Water in cup in lower freezer compartment ‘did’ freeze solid.
    LK FOREST PK, WA
    July 29, 2019
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  8. Refrigerator tune up.

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    The technician did a great job.
    SHORELINE, WA
    July 19, 2019
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  9. Excellent service

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    I am really pleased with the service I received from the service person who came to my home. However, if the customer service person on the phone had been "with it," I wouldn't have needed a service call at all. My machine gave me an error message of CL (as in Charlie Louise--which I told them), and two different customer service people (two different phone calls--one to the parts dept. and the second to repair) told me I needed a new water pump, which would have been "OL." CL means "control lock." This top review, therefore is ONLY for the service/repair person who came to my home. The customer service people would have gotten an "F."
    LK FOREST PK, WA
    July 14, 2019
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  10. Good job.

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    Did a good job.
    LK FOREST PK, WA
    July 05, 2019
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