Shoreline, WA repair reviews

The tech did a fair amount of work to try to fix the problem of a frozen ice maker. By the next day we still had no ice and had to call for another appointment. We've asked that they bring a replacement ice maker with the visit, but I suspect they will have to 'order' a replacement and have yet another return appointment.

Eric always does a very thorough job when he services our water heaters, and he did so again today.

The Sears rep managed to unfreeze our freezer drain so the freezer works normally now.

The Sears rep finally cleaned out the clogged fabric softener dispenser in our Maytag washer. Great job Sears!

They have always been thorough, well informed, pleasant, and punctual.

Twice broken parts arrived by mail causing a 2 week delay and frustrating attempts at communication with the repair support. Finally, a repairman arrived and just happened to have my part in his van. He was awesome and turned my bad experience around!

The two servicemen that came to our house were awesome. They were fast, efficient, friendly and went above and beyond to teach us more about how to care for and use our washer and dryer!

6/29/17 After waiting since 1pm he called at 4:45pm to tell me he was 1 & 1/2 hours away. Told me he was with an "inebriated" client (apparently this guy didn't know to get out of the rain). I spoke with Sears customer service who said they could only set-up another appointment. Was told any compensation for my time would come from "Technical Specialists" (a strange place to associate with compensation) where I was put in touch with David from Laundry & Kitchen. After explaining my story, David didn't seem interested. He seemed to think my 4 hours (which was the whole day since I declined invitations as a result) was a mere inconvenience. I told him I expected Sears to show me they cared about my loyalty and the fact that I paid $500 for this extended warranty. He said he needed to "talk to his manager" and put me on hold for 10 minutes. When he came back he said he could give me $25 in rewards points. I told him that was completely unacceptable as minimum wage is $15/hr. He then said, "How about $50?" I told him he lost me by opening with a lower offer and that I'd talk to someone else. Incidentally, I'm converting my garage into an apartment that will need all new appliances, including washer/dryer, etc. You can thank David in Laundry & Kitchen for Sears not being considered in my decisions with these purchases. The whole experience was embarrassing. Sincerely, William Beavers