Newport News, VA repair reviews

All Reviews are from verified customers of Sears Home Services.
4.3 out of 5 stars

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  1. Beat expectations

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    Beat expectations
    POQUOSON, VA
    June 24, 2021
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  2. Awesome technicians!!!

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    I was very disappointed in the delay between requesting service and receiving the requested service(19 days). This was a definite inconvenience but tolerated. The technician notified me 3 minutes after my ending appointment window that he was on the way and was running late. No problem, at least he called. Upon arrival he was very courteous and thorough in completing the repair. Thank you very much!!!
    HAMPTON, VA
    February 25, 2021
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    Dear Velma, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family. Regards, Samuel G Sears Members Services
    CSOFFLINE on February 25, 2021
  3. Great service, knowledgeable technician

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    great service
    HAMPTON, VA
    February 09, 2021
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    Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    CS Offline on February 09, 2021
  4. The repair person was good but you dont have the part. you took my money but havent returned ti yet

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    The repair person was good but you dont have the part. you took my money but havent returned ti yet
    HAMPTON, VA
    December 22, 2020
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    Hello Bobby, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    CS OFFLINE on December 23, 2020
  5. Nice Service Person

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    Good service, service person was very efficient and quick. Cleaned up after himself.
    PROVDENCE FRG, VA
    August 30, 2020
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    Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
    CS Offline on September 01, 2020
  6. Great Service and Very Informative

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    I need a system checkup to make sure my Air Conditioner was operating properly. The technician checked the pressure and coolant charge on my system and advised me to consider a home warranty so I could have coverage for future repairs.
    NEWPORT NEWS, VA
    August 26, 2020
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    HI CRAIG ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
    cs offline on August 26, 2020
  7. Awful everything it’s been a nightmare

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    1st guy came, was pleasant, ordered a part has it delivered to the house. 1 week later, 2nd guy comes to put part on says it’s the wrong part, he needs to order something else but he doesn’t work on refrigerators but he was the only one that could come because everyone was off for the holiday weekend. 1 week later guy 2 is supposed to come by but no parts arrived so rescheduled for next week. The next week guy 2 calls, still no part can’t come has to reschedule. Asked for a supervisor to call. It never happened. Next day two dryer drums were delivered to our home. Dryer drums!! Called and requested they be picked up same day. Was not storing those huge boxes. Couple days later the parts show up. 1st guy calls and sets up the appt. he comes by, replaces the parts and says there one plastic/ rubber part he’s going to order and shows us how to put it on when it comes in. It’s been weeks NO PART! Oh, and the door that cost us a small fortune is no perfect! It sticks and doesn’t work 100% but we will live with it. Not doing it again.
    GLOUCESTER, VA
    August 20, 2020
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    We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    CS Offline on August 20, 2020
  8. Excellent service.

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    Prompt service and technician was extremely knowledgeable!
    NEWPORT NEWS, VA
    August 06, 2020
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    HI JIMMY ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
    cs offline on August 08, 2020
  9. Terrible service

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    the representatives on the phone were very rude including the supervisors that i spoke with.
    HAMPTON, VA
    July 25, 2020
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    LARRY D, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
    CS Offline on July 28, 2020
  10. Frig is not leaking

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    I think old frig is working like new
    NEWPORT NEWS, VA
    July 10, 2020
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    Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
    CS Offline on July 13, 2020