Every repair begins with a diagnostic fee of $90 to $150 depending on the appliance. Your technician then provides an exact quote — parts and labor — locked in once provided. You approve the cost before any work begins. If you decline the repair, you pay only the diagnostic fee. The diagnostic fee is waived if you proceed with the repair.

Same-day appointments may be available in your area. Check for same-day availability when you schedule online or call (802) 552-4364. Sears Home Services is available 6 days a week, with early morning to evening appointments, Monday through Saturday.

Sears Home Services repairs most major appliance brands, including Whirlpool, Maytag, Samsung, LG, GE, Kenmore, KitchenAid, Frigidaire, Amana, Bosch, JennAir, Hotpoint, Thermador, Dacor, Haier, Fisher & Paykel, Hisense, and more. We repair most major brands, no matter where you bought it.

Schedule your appointment online or by phone. A manufacturer-trained technician arrives during your chosen window, diagnoses the issue on-site, and provides an exact quote — parts and labor — before starting any work. You approve the cost, the technician completes the repair, and every job comes with a service guarantee. Sears Protect members receive additional benefits and perks.

Yes. Your technician provides an exact quote — parts and labor — that doesn't change once provided. You see the full cost before any repair begins. If you decide not to proceed, you pay only the diagnostic fee.

Most refrigerators are built to last 10 to 15 years. If yours is less than 10 years old and the repair cost is under half the price of a new unit, repair is usually the smarter investment. In Newport News's humid subtropical climate, compressors and condenser coils work overtime — keeping coils clean and door gaskets sealed can extend a fridge's useful life well beyond the average. Your manufacturer-trained technician can help you weigh the options during the diagnostic visit and provide an exact quote before any work begins.

Our technicians provide appliance repair throughout Newport News and nearby communities including Hilton Village, Denbigh, Port Warwick, Kiln Creek, Riverside, City Center at Oyster Point, Hidenwood, Lee Hall, and surrounding areas of Virginia. Service appointments are available six days a week.

Newport News sits on the Virginia Peninsula between the James River and Hampton Roads harbor, and the climate is hard on home appliances. Persistent subtropical humidity breeds mildew in washer gaskets and corrodes electronic control boards. Moderately hard water from the Newport News Waterworks deposits scale inside dishwashers, water heaters, and ice maker lines. Tropical storms and hurricanes off the Chesapeake Bay can drive power surges through electronics and stress outdoor HVAC condensers, while salt-laden coastal air accelerates corrosion on metal components. These conditions make regular maintenance especially important.

Hard water leaves mineral scale that clogs ice maker fill tubes and water lines over time. Replace the refrigerator water filter every six months — sooner if your ice tastes off or production slows. Once a year, run a manufacturer-approved descaling solution through the dispenser line per your owner's manual. If you see milky cubes or a gradual drop in output, dump the bin, pull the ice maker module, and gently rinse the inlet area. Keeping the freezer at 0°F also helps the harvest cycle complete cleanly.

Sí, Sears Home Services ofrece servicio de reparación de electrodomésticos en español. Nuestros técnicos capacitados por el fabricante atienden a los residentes de Newport News y comunidades cercanas. Llame al (802) 552-4364 para programar su cita hoy.