Charlottesville, VA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 225 Reviews
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Efficient and professional workHello Leavie, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Arrived on time, performed service as expected.Hello Thomas, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Your technician was extremely knowledgeable in possible problems with this microwave and recognized the problem, educated us and answered additional questions that I had. Be sure and take care of this person, he is an asset to your company.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Sept.14th. the repairman came & checked out of my wonderful Whirlpool washer! He was kind, polite, & did a great job!HI LUTHER ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Technician was knowledgeable and friendly but could not locate the part on his database for a 5 year old samsung washer, it was no longer made. I looked online and found the part the next day so this has left us a little frustrated.STUART, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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It seems the part that would truly fix our washer is not available even to repair personnel, but our service person freed up a stiff cam and the machine is agitating again. So we have the valuable information that the machine is working on borrowed time, and we're keeping our eyes out for a new washer. He was knowledgeable, friendly and did what he could to assess and attempt to fix the problem.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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I hate doing these reviewsHi Helen, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Tech was late. Quoted one price, then another. I said I'd accept the lower price. He then tried to sell me a monthly service package which he said would save 50% on all service calls. He did not explain that the lower price he initially quoted was dependent on my signing up for the monthly service fee. Dryer needed a door switch replaced. 15 minute job. Tech did not do a full diagnosis, though we were charged for that. Neglected to replace the burnt out light in the dryer drum. Did not reinstall the vent properly. Credit card was charged for higher price quote even though we have a receipt for 1/2 that.Hi Macy, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team. I regret to inform you that, I am unable to pull your account details with the provided e-mail id. Hence, I request you to provide us the below mentioned details to check and assist you further. Phone number used while placing service order: E-mail Id:We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Knowledgable and amiable.Hi William, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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The tech was knowledgable, efficient and interesting to talk to!Hi Wendy, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!