Ogden, UT repair reviews

Washer was down for a week and a half since the part had to be ordered. Otherwise, service was good.

The guy that came didn’t even really look at it he just assumed he knew what the problem was and when he went to put in the “New” part it was damaged so he had to go get a different one that he had rolling around in his van I’m sure put it in and left. My icemaker still does not produce ice so I quickly called him back the same day and he supposedly ordered me a different part. It is yet to be fixed

We have never had an issue with SEARS or the any subcontractors used. The contractor was very prompt, professional, knowledgeable and fast.

I have had the same problem to be fixed since June 3rd 2019 and still not fixed properly due to either technician forgetting to order the required part or replaced part still not fixing the problem. Instead of honoring the specialist decision that the parts used to fixed the problem not working and to replace the dishwasher, Technical Management denies the specialist decision and send another similar part to try it again. All they are doing is going in circles. I have been purchasing the Extended Service Agreement on multiple appliances for my rental properties for the past 20 plus but hardly had to use them. But, when it came to actually to have a serious problem fixed, I am getting the run around by them trying the same routine over and over again and ignoribg their specialist decision. Based on this experience, I will never purchase another another Protection Agreement and share my dissatisfaction with others.

Fast turn around with parts and repair

The service man was good, however, the machine does not work properly. It has been seen three times since April of 2019. We have had parts ordered and still does not work properly. We have tried calling the Service Plan and we have been put on hold for 3 hours. The phone Service Plan could not find our file, then the Service Plan said our warranty expired. It does not expire til 2020. We have waited since April of 2019 for the dryer to get fixed. The rating only applies to the service man, not the Service Plan Phone service. So the Overall Rating is for Sear's Warranty customer service.

They came in as soon as the parts arrived, only for the repair to be done and to realize the part ordered was not the right one. Hoping this week it will get done completely.

The appliance works again!

My problem was not what I thought it was - however, your technician did a fine job of explaining his conclusion and recommendations for future care and attention. Constructive Criticism: Your “required nickname” at the end of this survey is a pain! I have better things to do with my time vs. finding a name that is not taken. Just use my name - like all the other companies I do business with..............

everything was excellent