1000 Newgate Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
He was great!
He was great! And early! Polite, efficient, personable, and seemed knowledgeable.
Christie M, Oakley, UT
Service by Michael
Mike was very pleasant and seemed to know what he was doing.
Veronica S, North Ogden, UT
Washer repair
He was very nice and thorough. He communicated well. Thank you.
Patricia M, Ogden, UT
Dishwasher
He was great and professional. Send him each time please
Caryl N, Ogden, UT
Dryer issue
Mike was very efficient he diagnosed the problem and gave me a price. I would recommend him as a technician.
Rod M, Bountiful, UT
Honest and Reliable.
FIVE PLUS for Mike and David. Great technician!!! He and another technician, David, came by today to repair the bottom element in the top oven of my double wall oven. Explained everything. Took great care to protect all surfaces. NEGATIVE FIVE for Customer Service. The frustration is with scheduling. All you get is an AI assistant doing all the scheduling. My appointment was rescheduled 4 times. It cancelled one appointment after I sat home all day waiting. Another had to be rescheduled because AI didn't schedule the helper. Then I couldn't apply the coupon I had. I called Sears Home Services. Talked to someone who was obviously in another country. All I was told we can't do anything the Service Order is closed. The repair just left within the hour. No wonder Sears went out of business. Wonder how long Sears Home Services will last.
Leonard P, Salt Lake City, UT
Michael technician
Michael is an excellent technician. Although he broke my Maytag dryer while cleaning it, stuff happens. I hope a new timer is found soon. My washer was fixed. Yeah!!!!!
Terry D, Layton, UT
Great customer service
Mike did an awesome job I would recommend his customer service to others.
Anthony R, North Salt Lake, UT
David y
David was great. Customer service where you make your appt. Sucks they cancel your apt without even letting you know won't use your service again
Gaylynn S, Brigham City, UT
Washer
Technician did a great job. Was very prompt and professional!
Randall H, Brigham City, UT
