Ogden, UT repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 96 Reviews
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I would hope this tech can continue service at our location. He is very thorough and knowledgeable.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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He was very knowledgeable not like this party personWe are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Our service technician kept us up to date on his arrival time. He was able to quickly analyze the problem and corrected it. He was very personable and reflects very well on your serviceDear Elliot, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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I scheduled a refrigerator repair on a manufacturers warranty and they couldn’t/wouldn’t do it for 2 weeks. Went ahead and scheduled it. Sat there all day and they never showed up. When I called them up they would only reschedule me for 2 more weeks out. I got no priority for them not showing up . 4 weeks without a refrigerator was unbelievably stressfull. service was fine but their systems and scheduling were really, really awful.GEORGE U, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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The repair man ordered my parts and never returned to install them.Hello Jennifer, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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The icemaker was filthy. They ran a cleaning cycle, but it was certainly not clean. Unless what the point of whatever they did. I ended up cleaning it. Not worth the trouble staying home all day waiting on the service person to arrive between 8am and 12pm only to actually arrive at 1:15pm.BENJAMIN S, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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No wonder sears is out of business. The company Total Appliance is good but if Sears doesn’t cooperate how can it be fixed?Hello Wengs, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Called them yesterday and spent 3 1/2 hrs on hold waiting to talk to someone. Then they pretty much said all they could do is send another repairman. It hasnt been fixed in the last 4 visits why do you think 1 more time will work. And still no satisfactionHI DENNIS , We apologize for the difficulties your recent service has caused. as per the records we see that service is on 9/1 we request you to please wait for service so that tech will check and fix it.
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Someone who don’t even know how to fix the ice maker came and installed the new part. Icemaker is still workingHello Austin, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team. As per our records we see that Service Order # 8169- 40356573 Scheduled dated on 07/29/2020, we wish to inform you that the Status is Assigned to Technician we request you to wait for Service till scheduled date so that we can assist you further.
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I asked his name, and it is Lee. He did a great job, and is coming back to fix the refrigerator when the part comes in, and checking out one of the burners that is still overheating.I asked his name, and it is Lee. He did a great job, and is coming back to fix the refrigerator when the part comes in, and checking out one of the burners that is still overheating.