Plano, TX repair reviews

The technician came and told me to change the Control board and UI and said $500 for repair. I refused to do that and give $107 for him to the initial charge. Then I opened myself and remove and plug it back all the wires it worked without any change (control board or UI). Request a refund but not yet heard from Sears.

It took a while to schedule, but it was worth it.

Iwaited 2.5 hours for someone to come by to clean the back vents on my refrigerator and try to sell more service contracts. I wasted my time.

Answer all my concerns

The work was good. The appointment was not kept and had to be rescheduled, then a part ordered and another 3 days before he came back and was scheduled fist this in the a.m. and came after 3p.m. Same problem when I scheduled the work on the first repair.

Been waiting month and half to have microwave to wk- 1st trip was to order part for door hinge to b repaired - 2nd trip was to repair door hinge- after taking entire unit out to repair hinge was wrong part- so they temp pushed unit back in and to come back in hour but didn’t until 4 days later- microwave started making hissing noise - like wires touching each other- shorted out control panel- 3rd time was to put new hinge part on with wrong tools so they put zip tie to hold together- like that was fixed? Not!!! 4th time used my husband tools and washers to fix door hinge - still not right parts- ordered new control panel- 4th visit replaced control panel - still doesn’t wk but 30 seconds - clock and panel not holding time- not put in correctly -

A good job done

Done with Sears after 40+ years of using Kenmore Appliances in my adult life! My mom and entire family used Sears when I was a child, the quality of both customer service and Appliances are lacking! The main interest now is to up sale on repair appointment calls instead of listening to the nature of the call!!

The gentleman was knowledgeable and friendly.

Tech was professional and arrived on time.