Plano, TX repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 536 Reviews
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I was scheduled for visits from a technician 10 times. No one came to install the parts ordered in November - until this week in January. I was here they never showed up and continually rescheduled me to the next "available date". Not the next day but usually a week away. The technician that finally came had no training in this repair - but to his credit he completed it. HE was very courteous and worked hard to complete the work. He was also new to the team. The other three techs assigned just ghosted me and didn't even call when they decided not to show up.Dear Ray, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Used these folks for a maintenance check and cleanup. They didn’t try to sell me anything, just great service and a couple of tips on how to keep the machines working In top shape.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears Parts Direct for your part needs!
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Ran for the first time since the repair and it is still leaking water in the same spot!Michael, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Taken 5 months to get a replacement dishwasher.Dear Charles, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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didn't show upROBERT, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us with your name, address, and phone number associated with your account. Thank you.
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Fixed my issue and saved me money!!!Thank you for sharing your great rating! We thank you for choosing Sears Parts Direct and hope you recommend us to your friends and family.
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My service guy was very thorough and helpful. Professional And courteous!Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Technician Mark was friendly, polite, and very skillful, absolutely professional.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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TEC was very knowledgeable .Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Have used Kenmore appliances for over 40 years and I have never been disappointed.Dear Glenna, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!