Plano, TX repair reviews

The gentleman was knowledgeable and friendly.

Tech was professional and arrived on time.

Repair man was very nice but didn’t seem to know much about what was wrong with my machine. I

The repair took 2 trips as a “board” had gone out which required a replacement part. Richard was prompt in the original diagnosis and although we had a time commitment which necessitated a smaller window of arrival and repair after the part came in, the installation contractor accommodated our schedule and got us to our engagement on time. Richard worked very hard to make this happen and we appreciated his professionalism and diligence. THANK YOU!

Nice tech asked if any issues I said slow to dry he checked outside vent and said use blower to maintain pulled out lint screen said it looked good And that was it No looking at Belts , sensors, greasing, mechanical parts just dryer vent thus was for a yearly preventative maintenance call Not sure if it’s because sears is no longer here and they do minimal for customers to reduce cost ??? I’m not impressed but tech was friendly I’m not sure this warranty was worth it

Scheduling the appointment was easy. The service was on time, courteous and professional.

It took me 2 days to finally get thru phone warranty call they tell you go to web chat for 12 min countdown that starts over when you get down to 20 seconds Tech won’t check wash cycle only rinse cycle so he can’t get it to demo problem and tells you it’s a picky machine and you need to work with it 4th complaint on this machine and each tech says it’s a bad design model Since sears is exiting the retail world it is extremely hard to get a service call placed via phone and cannot do via we chat that recording tells you to use. Tech was no help and nothing but watch 1 rinse cycle and tell me I need to work with my picky machine Used to love sears and appliances Can’t hurt them now by not buying cause they are out of business here but warranty company is not taking care of it’s customers Super disappointed

Excellent service as usually. Never had a bad experience with Sears

I had an appointment on Wednesday from 1-5 pm at 5:15 pm I called the 800 number and asked about the technician coming out, they said he is delayed into 7:14 pm. The technician did not show up until 2 days later and top it off he showed unannounced and stated its Sears fault for overbooking him. After the fixing the machine, he left leaving the panel of the machine not attached. I contacted the 800 number and they stated they will have the tech come back out the same day. As of today , no tech show back up to my house and I called on a Friday , it’s Saturday no phone call no tech. This horrible service by Sears.

The service person found a minor problem and repaired it right there.