Plano, TX repair reviews

Technician didn't appear to be familiar with my washer. In addition my washer still appears to have a problem completing the wash cycle. I have only washed two loads of clothes to date--first load stopped and the second load complete ed its cycle???

3 appointments later and the repairs have still not been completed. Needed repairs were: Adjust the door which is not properly aligned, clean the coils and replace the water filter that we already purchased. The first repair technician said that he did know how to perform the repairs, he left without completing any repairs. The second repair technician never showed up, yet we received a text message that the work had been completed. We called to address the situation with customer service and was on the phone for over 45 minutes. The 3rd technician showed up 4 hours late without a text or notification. The appt was scheduled between 8 am and noon. He arrived at 4, only after we called. When he arrived we asked him to wait 15 minutes while my wife wrapped up a virtual job interview. While he was waiting he informed us that he did not have a vacuum to perform the coil clean. He said he could not wait (after he himself was already 4 hours late to the appointment) and left without performing any work. We suspect that we are receiving terrible service because this a warranty repair, not a paying repair. We have a 4th appointment scheduled. Wish us luck. We will never purchase anything from Sears again.

Very knowledgeable service gentleman!! Solved and fixed our problem.

Will use the service again.

I scheduled an appointment last week and as I did the service agent recommended the warranty. I got it but it never was put on the order. I showed the technician and he said that the warranty is not good for a month and selling agent is wrong. He then said that the repairs were $700 and I should buy a new dishwasher. So I paid $90 for someone to say my warranty is not valid and I need a new washer. I then called to cancel the warranty in which they informed me the technician was wrong and it was covered.

The tech came in and was very knowledgeable and got my washer up and going in no time.

Very knowledgeable

Technician was very thorough. We didn't actually do the repair because of the cost , but he was very detailed in the explanation of what was wrong with the Samsung dryer. Thank you!!

Sears has been out 3 times to repair leaking washing machine. It is still leaking. Not happy with them

The Technician was suppose to order the parts for my refrigerator, then return to do the repairs, but 3 weeks later, I found out that he signed off as completing the job, when the work was NOT done at all!!