Plano, TX repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 528 Reviews
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TEC was very knowledgeable .Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Have used Kenmore appliances for over 40 years and I have never been disappointed.Dear Glenna, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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The call center is so bad with communicating it’s unreal. Never had I had a harder time getting my 31/2 yr Kenmore elite refrigerator fixed. It took us a month to finally get someone to fix it. Called when it first went out and had an appointment scheduled for 2days later, the company was a non existent repair company. We searched for the repair place online and called the repair place multiple times and Sears with no luck. I’m not going to go through all the garbage we had to go through to finally get someone to finally get an appointment with a real company and the guy was awesome that came out. Finally a month later my refrigerator is fixed. Hopefully it won’t go out again. So the low rating is Not for the repair guy he was awesome the low rating is for Sears call center.Dear Dennis thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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It took almost 2 months to fix my refrigerator. Sears had horrible customer service on the phones. And they charged me for parts and labor when the parts weren't all needed and they were under warranty. Not a good experience with the process and time it took.Dear Laurie, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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work was not complete, because parts not available - waited three week than bought new .Dear Zia, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Parts backed order. Waited long enough - So bought new washer/dryer and cancelled repair order.Dear Zia, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you. Thank you, Bob K Sears Member Services
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Great techniciansDear Michael, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I signed up for the service plan and look forward to using this service againThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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James was excellent...efficient and courteous!Dear MARGARET, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family. Sincerely, Samuel G Sears Member Services
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I wouldn't have this company clean my litter boxes. What a jokeHI RAYMOND ,We apologize for the difficulties your recent service has caused. as per records we see that replacement is processed for SO#7995-40352266 for more details contact PABA at 800-927-7836