Plano, TX repair reviews

Technician was very friendly and quick, had everything fixed in less than an hour!

I am still waiting for the correct part that was forgotten by the service tech. Washer has been broken for about 4 weeks.

Very happy I decided to schedule this preventive maintenance call! Amount of lint buildup he cleaned out was surprising to me!

Very glad I decided to have your service rep come out!

I received an email that's subject line promised a tighter time window, but contained a string of totally useless numbers and symbols. When I called your 888# to see if there was a tighter window for service, I was told between 10a -2p...which is the initial window that I signed up for. Your phone rep was able to provide a better service time window. Repair tech called to tell me he'd arrive in 20-25 minutes and arrived a solid hour later. Thanks for considering my experience.

My washing machine is still sitting in the middle of my garage in several pieces. The last repairman disassembled the machine, and he discovered that it was rusted so he called his service manager. He told the service manager that the machine was not worth the cost of repairs. The service manager told him to order parts anyway, because he did not want to go ahead and replace it. All the ordered parts came in a week ago, and now it has been over three weeks that we have been without a washing machine. A Sears Master Protection Agreement is worthless without honest service people behind it! This machine should have been replaced by now!

Service Tech was “Outstanding” - Very professional and very personable - I would be proud to have him as my employee anytime

He checked 6 of my appliances covered under a master protection plan all on the same visit.

He checked 6 of my appliances covered under a master protection plan all on the same visit.

He checked 6 of my appliances covered under a master protection plan all on the same visit.