Plano, TX repair reviews

Nothing done and super un respectful attitude and no repairs

Tech went looking for the part. Found it in South Dallas. He had other service calls in that area. He picked up the part, and drove it back to McKinney. He installed it a little after 5 PM when the service called was scheduled between 8 and 12 noon.

Very friendly, good customer service, good work. Ice maker works great.

Friendly professionals and good communications. Had them here twice, and there were some mix-ups in the scheduling. I would not have been so patient, except I work from home anyway, so it worked out OK in my situation.

I called on Friday. On Tuesday my dryer was up and running.

Been no showing on 4 different appointments and each time reported as repaired. On the 4th appointment the man that did show up was very nice. Most of these deserve NO star rating. But it don't allow that option. THE WASHER IS STILL NOT FIXED ALMOST A MONTH LATER!!

Overall great experience

The technician was great. He repaired my fridge and so far it's working great. Scheduling & customer service was horrible. It took 5 weeks, hours on hold, 2 no-show appointments to finally get a technician. 5 stars for the tech. 0 stars for searshomeservices.com.

Repairman took one look and said "Can't fix it, too old" I was then billed the $119 fee for having him come out. I called and complained that the servicer never should have been scheduled in the first place due to the scheduled not asking age of appliance (I gave him model number and told him I thought it was probably the compressor). He should have known it could not be fixed and to not schedule. I was told they would refund me the $119 I was charged. I waited almost a month and never received the refund. I called again and was told my request had been denied, but they never notified me of their decision. They then said they would forward my info to another group and I should hear from them in 3-5 days. I am still waiting.

Never even hooked up any kind of diagnostics device - turned on my washer and dryer- said they work and left. Rep was not in my home for more than 5 min. Not happy period. This is not an example of maintenance service. I can turn the appliances on to see if they are working or not.