Paris, TX repair reviews

All Reviews are from verified customers of Sears Home Services.
4.5 out of 5 stars

1–10 of 50 Reviews
  1. Disappointed.

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    Used the ffuf2021aw0 as a salami drier. made 1.25 inch hole for humidif/dehumidif. Worked beautifully 5 months then stopped. Contracted Sears to do diagnostic for $114. Repairman refused ,said the hole nullified warranty. And the charges might be $140. Disappointed. This machine is too beautiful to throw away.
    MT VERNON, TX
    January 22, 2023
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    Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at HomeServiceReviews@transformco.com and we will be able to see how we can help out. Please reference this review in your message, thank you.
    Sears Home Services on January 24, 2023
  2. The man was very nice

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    Could not fix my washer two costly no parts , but he told me how to do it myself , My dryer vacuum out , a little still dust inside nothing I haven't done myself. I have had Sears protection before I can see why I quite the plan long time ago . Everything in my house is from Sears , my lown mower is the only thing they could fix .
    ATOKA, OK
    January 15, 2023
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    Dear Eva, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    MSO Offline on January 18, 2023
  3. Outstanding service

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    Technician was very knowledgeable, had the part with him and made the repair quickly.
    WOLFE CITY, TX
    August 07, 2022
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    Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    Sears Home Services on September 14, 2022
  4. The right help!

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    Our repair man gave us the best advice to get our refrigerator up and running.
    PARIS, TX
    July 08, 2022
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    Thank you for sharing your great rating! We thank you for choosing Sears PartsDirect and hope you recommend us to your friends and family.
    Sears Home Services on July 08, 2022
  5. Great Service and communication

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    Charles did a great job he very courteous.
    DODD CITY, TX
    February 12, 2022
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    We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know, we appreciate any and all feedback. Thank you for choosing Sears PartsDirect!
    Sears Home Services on February 12, 2022
  6. Super service

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    The quickness of the repair was outstanding Very easy to get service and only a day notice
    PATTONVILLE, TX
    December 20, 2021
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    Dear Rick, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family. Thank you, Bob K Sears Member Services
    MSO offline on December 21, 2021
  7. No show

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    They said they would be here between 1pm and 5 pm,on 10-14-21 no one came or called ,we have been waiting since March of 21.
    POWDERLY, TX
    October 16, 2021
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    William, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
    MSO OFFLINE on October 18, 2021
  8. Knowable, patient with all my questions, and very professional.

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    My problem was corrected and Sears honored a 10 years warranty.
    PARIS, TX
    September 16, 2021
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    Dear James, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    CS Offline on September 17, 2021
  9. Below Average

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    The technician did not put all the parts back together! The rotating water dispenser and the drain cover were left unattached.
    PARIS, TX
    September 10, 2021
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    Dear Linda, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
    CS Offline on September 10, 2021
  10. No service

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    Service guy showed up with attitude lied caught x3 now Refrigerator still not working???
    BOGATA, TX
    June 24, 2021
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    Dear John, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
    CS OFFLINE on June 26, 2021