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3060 Clarksville St Reviews
Read reviews from customers who used our services at 3060 Clarksville St
Total reviews
246
Average Rating
4.7/5
Professional & very helpful
Shawn did a great job, was very professional, friendly, & knowledgeable.
Johnny E,
Brashear, TXZack Fowler, repair technician
Zack Fowler was awesome! Could use more like him! Best ever experience!
Linda B,
Campbell, TXWasher repair
He was very professional and knowledgeable. Hopefully this time it will actually be fixed
Anjeanee H,
Sulphur Springs, TXWasher
Shawn was great, fixed the wash machine, and gave us great advice on some other issues. Went above and beyond. Thank you
Jeffrey A,
Mount Vernon, TXGreat job!
Both techs that came out were super nice and knowledgeable. Thank you!!
Vicki G,
Powderly, TXHonest Service
Kenny came out and was honest about the diagnostic on my washer. Although I decided not to go through with the repairs, he was very helpful about what he thought the washer would do (and it did).
Mary P,
Paris, TXWashing machine repair
Once again, Kenny was on time, professional and courteous !!!
Kenneth H,
Fort Towson, OKRefrigerator Issue
Rick was very helpful and professional. He was able to identify the root cause of the issue and resolve it.
Sarah H,
Paris, TXTech Great, AI Bad
Shawn gets the 5 Stars. I'll start by saying the tech was great, he was knowledge able about my dishwasher, and helped resolve our issue. I would call him again, rather than Sears. The service and process was not. This was a fully frustrating process. To start it took forever to find an actual person to speak with to even get the process started on having a tech come to check on my machine. Then the AI thought a tech out of Dallas would be able to reach me on a Friday. Yeah, no. Let's chat about those appointment times, 8 am - 5pm. and that is on a wing and a prayer that they even have a tech who can complete service. We had an appointment that came and went on a Friday, that had to be rescheduled. Then our next appointment as canceled because the AI doesn't know how to accurately schedule an appointment in rural East Texas. Then the AI states that the tech will send a text message 30 minutes before arrival. Well apparently AI can't tell time and he arrive about 5 minutes after I received my text message. Overall, this was entirely too frustrating, and next time I'll think of better questions to ask google before I schedule an appointment. 1 Star for Sears and their AI bot. Since it asked for Shawn's rate, that is the only reason this is 5 stars, since he did a 5 star job.
Allison L,
Sulphur Springs, TXOven issue
Very professional and arrived on time. Immediately diagnosed the issue
Mary V,
Clayton, OK