Lewisville, TX repair reviews

Did a great job.

To make my wife and daughter pleased with service is not easy task. They both told me multiple times how nice the gentleman was and that its working well.

The work was completed on time with the utmost efficiency.

Done thoroughly!!!

Professional and Courteous.

Supposed to fix dryer heater, now it works only on timed dry. It took 3 and a half hours to fix, and cost was way more than I expected. He didn’t seem know how to fix without outside help, on the phone with another technician for a long time. I’m pretty disappointed.

This is single most worst experience I have ever had in terms of Service across the board for any product or service category. This space is very less to explain all that happened in the ordeal that me and my family went through that lasted for over 4 weeks, multiple frustrating calls/conversations, 4 different technicians, multiple missed and made appointments, rude technician behavior and zero follow-ups. I can just go on and on but I doubt really anyone at SEARS cares. If they did, we should come across someone who did in this whole ordeal. We had to go through this only to get a Fan for the refrigerator replaced. Next time I am doing it myself. I am giving 1 Star below, but I would really like to give Zero but it isn't possible.

I am thankful I purchase the plan. I am unable to see what I am typing due to an issue with your instructional popup window covering the area one would type. I would have written a better review had it not been for this issues. But so far refrigerator working fine, and your technician was knowledgeable.

After a wrong color part was sent they followed through with a return and replacement very professionally, promptly and politely. Thank you!

The best part of this service experience was your service technician who stayed with the job, like the bulldog bite on the postman's pants, until we are up and running again. We have had more service on this Kenmore Elite refrigerator over the years than with all the other refrigerators I have owned over 70 years. Here's hoping that we can proceed un-impeded from now on. Thanks for the Service. DO SOMETHING TO GET THE "GUIDELINE" WINDOW OFF THE SCREEN SO I CAN SEE WHAT I AM TYPING.