Irving, TX repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 172 Reviews
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Technicians arrive without knowing parts orders had not arrived, and ordered more that got backordered and never arrived till having to cancel Sears Home Warranty with Customer Service Reps yelling and then charing more to cancel the Home Warranty Service too. Very bad experience and will NEVER use SEARS again!!We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at {{HomeServiceReviews@transformco.com}} with your name, address, and phone number associated with your account. Thank you.
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It began with shooting water out the back of the Icemaker -- It was left amazing with great service with excellent repair work. :)Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Excellent service team and all was just great!Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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The refrigerator still has the same problem. The tech it was sent seemed it had no clue what he was doing. Will be calling to schedule another service.We are sorry to hear that you did not have a positive experience with Sears Parts Direct. If you would like us to look into your situation further for you, please visit www.SearsPartsDirect.com and click the chat option on the bottom right corner to speak with a Parts Direct chat representative.
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The tech James was fantastic , He checked out everything on your washer.Everything is great.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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The repairman showed up with the wrong part after customer has already waited for weeks. The repairman did more damage and made a leak that won't stop even after the water supply has been turned off. After finding puddles in the kitchen after he left, we called and we're having to wait 5 DAYS for a return visit! AWFUL SERVICE! When a repairman breaks something and causes a leak, someone should be sent out IMMEDIATELY to fix the problem. Instead I was rudely told again and again I have to wait for the next appointment. It has been a nightmare working with Sears repair. We are still waiting for the problem to be fixed that he made. Water has to be cleaned up each day many times.Dear Perry, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Glad he came, about that time!Dear Mary, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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I’m glad he came, just in time.We love 5-star ratings! Thanks for choosing Sears!
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I had to go get the part myself (Sears was so slow) First tech didn't show, said truck broke broke down. Seaes said no breakdown, tech sick. Finally good tech Byron was called at 4:30 for a 1 to 5 appt. He showed and did a good job. Negative comments are for everyone else I dealt with at Sears.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {homeservicereviews@transformco.com} and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Sears was wonderful as usualThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!