Beaumont, TX repair reviews

Original call August 27. Today’s date October 10. Dishwasher is still broken. I have been canceled so many times I can’t count. One date was no call no show. Stayed home four hours. Tech ordered random parts. Never came to look at dishwasher. Multiple attempts to contact a manager or supervisor. No return call.

Terrible , was here for 3 hours and nothing is fixed .

Appointment was quick to schedule, quick to execute and did the job

The actual repair was seamless. The shipping of the parts was a disaster. After waiting a week for the part to arrive and scheduling a visit, the first shipment was so poorly packed for shipping the piece was broken in several places. That means, once again ordering the part and waiting another week for it to arrive and to be placed back on the service schedule.

They came out August 1st happy with job performed oops found a cable left loose hanging down laying on mower deck .

We need our contract. Thank you

Mr. Collins took care of the repairs expediently, professionally and most of all correctly.

Thomas did a wonderful job. Very knowledgeable and very thorough . He restored my trust in Sears repair folks

Mark was my service tech and did amazing. The service was scheduled quickly and parts arrived on time.

Took off work to be home for the 3 hour window and no call, no show. I called the call center and was told "you're next, he's running behind" At 9:15 PM i called back AFTER 6 HOURS OF NO CALL, NO TEXT, NO EMAIL as to a status update. The overseas rep said "I can't tell you any he couldn't come cause he left no notes" Enough said, cancelled appointment. Come on Sears.. You're on a sinking ship and you're drilling more holes in the hull