Arlington, TX repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 373 Reviews
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Always on time and always respectfulDear Bert,Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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My repair man was very knowledgeable, but didn't help me since the problem wasn't occurring at that moment. Now my warranty is out and I will not be able to get it fixed under warranty. Seems things always break down when the warranty is going to go out. You pay all this money for a warranty that you dont even get to use. Also, Sears didn't show up twice, with no call, prior to finally showing up the last time.Dear Ashley, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Quick response and excellent resolutionDear LARRY, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family. Sincerely, Samuel G Sears Member Services
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Glad they were so prompt.HI IMOGENE ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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The part took longer to get here so it rook longer to fix.Hi Sandra, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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2 technicians gave conflicting information. Discrepancies in parts ordered to fix machine were not explained. Technician walked out in mid-conversation. 30 days to repair is excessive. Broken/Old parts were left indisposed in my kitchen.HI STEVEN , We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.we request you to please contact repair solutions team at 1-800-665-2127 as they will have access to it old parts
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The technician arrived 2 hours late and did not fix the problem. I missed an entire day of work and still had to schedule a second service call.Dear Anh, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {homeservicereviews@transformco.com} and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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when tech called he had NO IDEA of my requested repair... and had to go to Loews and buy a belt... he said he understood when I said DRIVE Belt but got the wrong one.. HAD TO GO TO LOWES AGAIN... asked him to also buy/install 2 new blades & new blade belt as I had the mower deck off of tractor.. did quick test of driving of tractor. NEXT day, mowed about 350 feet... forward/reverse and mower deck belt came off very frayed. Called tech promptly to tell of problem and to order proper belt. ASAP. Hate to tell this and gig the tech... nice guyThank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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My washing machine suddenly didn't drain to enter the spin cycle, so I called for repair help. The technician who came to do the job was wonderful! He pressed something to make the machine drain, then gave me two options for a repair. Since the machine is 20 years old, and he told me that reliability of both methods was about the same, I chose the less expensive. He also told me what may have caused the part to break: accidentally letting the lid slam down when closing (top loader). All in all, this repair experience was excellent. Thank you!Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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He listened to my situation and address my concern immediately.HI LAURA ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!