Arlington, TX repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 380 Reviews
-
Technician asked for $500! And discounted to $295 with my Sears Warranty Plan! We further negotiated to $250 or so and paid. He did NOT have to replace or repair anything! I cleaned ice already and he just cleaned bottom of refrigerator! FULL REFUND PLEASE!Dear Jacob, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
-
Very knowledgeable technician and helpful. Got me enrolled in the home protection plan which I had been unable to do. I am so grateful!!!Dear Jassa, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
-
Our tech was very nice and professionalDear Lynette, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
-
I’m happy to have used them and very satisfied with the young man who tended to my refrigerator.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
-
Very polite and knowledgeableThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
-
I gave him my debit card and he said he would mail my receipt to me. I was so shocked and discouraged to find that I was charged $276.11 more than what he assured me would be the cost of the repair. We discussed the cost breakdown ahead of time. He said the part would be $500 and the labor about $500 but that it would not be more than $1,000. When he came, I checked the price with him again to make sure I knew the cost and was able to pay for it.Dear Hamida, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
-
I have been dealing with getting my 2 year old refrigerator repaired. I have not gotten the problem solve since the first call the first week of June 2021. I have a Master Repair Agreement however, it does nothing to fix the problem. I have had a compressor that was faulty..then a control panel sent to my home and surprisingly it was faulty as well.Dear Spring, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
-
Always on time and always respectfulDear Bert,Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
-
My repair man was very knowledgeable, but didn't help me since the problem wasn't occurring at that moment. Now my warranty is out and I will not be able to get it fixed under warranty. Seems things always break down when the warranty is going to go out. You pay all this money for a warranty that you dont even get to use. Also, Sears didn't show up twice, with no call, prior to finally showing up the last time.Dear Ashley, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
-
Quick response and excellent resolutionDear LARRY, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family. Sincerely, Samuel G Sears Member Services