Arlington, TX repair reviews

Good service

It was basically a cleaning of the dryer lint collection

The tech did a good job; however, the wait time on the phone to get the tech was almost an hour. Plus, the earliest appointment was 3 days away to get my refrigerator checked out and we had to throw everything out.

Our icemaker quit working. Called Sears on 5/17, did not hear from them until I got an email saying they would come out on 5/23, between 8-5, we work, we have kids to pick up from school, and the tech called late to say he would be here by 6. He arrived, "fixed" icemaker & left. It's not fixed, called Sears again, on 5/24 and now they can't come back out until 6/4, again sometime between 8-5 PM. We paid alot for this refrigerator, purchased the service package and it takes 3 weeks to repair.

The service technician was late and stayed only 5 minutes. Once I explained the problem, he said to wait until the oven completely goes out before calling again.

The refrigerator still not working after 3 repair and now going into 3 weeks without cold water and having spoiled food

The technician arrived promptly. He did a great job, was courteous and quick.

found problem had the part in truck replace it , wow so happy didn't have to wait on order part !! now that's good service ….

The repairman checked and replace the parts. I dont understand his instruction to me. I told him to email to me what to do. He did NOT! I need someone to check again THIS WEDnesday, April 6th asap.