Arlington, TX repair reviews

Staff was prompt, professional and courteous!

The technician came and did what needed to be done for our refrigerator. So far it's working well. The tube for the water drainage somehow was clogged. Sears does a great job once again!!!

After more than three months the parts have finally arrived. Another two weeks to schedule a repairman. The refrigerator door is now fully repaired. The icemaker, however, still does not work after five days. The repairman said the icemaker would be producing ice after eight hours. After 5 days the icemaker is still not working. Now, Sears does not want to schedule a follow-up "call back" to complete the repair. The warranty has now expired. I was on the phone for 2 hours and 1 minute to make a follow up appointment, got transferred, then the call dropped. Sears offered to have me call an online repairman to get a diagnosis--at my expense.

It took 3 different technicians to repair my refrigerator over a 2 month period. The first tech never did any troubleshooting. He only visually looked and changed parts everytime he came. The last tech was the only one who knew how to troubleshoot and got it working. The technician showed me how he determined the compressor was bad.

335.00 for about an hour. I watched. Just Wrong

You could not or would not repair our refrigerator the repair man suggested we find the part and do it ourself. The part is not available.

We have had you out on 3 different occasions to fix our Kenmore Washer and it still leaks water. The last repairman told us it could not be fixed and to request a refund. I called to do just that and was told it was in process and that I would receive a call in 24-48 hrs. I have not received that call.

The technician did an awesome job! He communicated when he was going to be there; was on time; knew what he was going; and was professional.

My 3 year old Kenmore Elite bottom Freezer went out on a special event weekend. Service technician came out and repaired it on scheduled date. No other appliance store would answer the phone (covid19), so had no choice. Service Tech identified the problem <20 minutes and quoted a high price even thou the part was under a 10yr warranty. Had to pay due to no other business responding, but later found out that the compressor and labor were equal to what I was charged by the A&E service tech. I guess not really a warranty issue. Next time I'll buy a less sophisticated refrigerator. Less problems.

The pump used to drain the water needed to be replaced. Part price was $63.82 and labor was $232.64 which is too high in my opinion. The e-mail indicated that part and labor are guarantied for 90 days and the technician said that the part is guarantied for a year.