Greenville, SC repair reviews

Wrong diagnosis. Parts ordered and installed that did not fix, And could not have fixed the problem. When I tried to resolve the issue with customer service, on each occasion they refuse to give me the number for customer service, and when they dialed, no one answered. Technician was unsure of The problem, and indicated different parts were needed, and then changed his mind.

Did a great job in researching my options for new Heat Exchanger. Made sure completely understood my options. Thank you for your help. We will be replacing the unit with Sears.

Very efficient and quick service!

Chris was very prompt and pleasant and solved my problem very quickly.

Within a year of purchase, my compressor had to be replaced. When it broke this time, it was “fixed” but the guy forgot to turn the part on. Then after they came out again, the guy left the back unscrewed so it was too loud. Two days after that “fix” I trusted it enough to go buy more food. It’s now broken again. I have had them reschedule/postpone two appointments and I’m waiting to see if they do it to me this Friday too. Still broken after a month. So glad I bought the Master Protection Plan but this is ridiculous!

Technician arrived on time and finished the work with no problems.

It took 15 work days to come to assess wha reparis and parts are need then 20 days for appt to repair in Clemson. No washer machine for over 30 days.

I hate to give the technicians a low rating because both were good. Vic completed the work accurately. However, Sears Service as a company was beyond bad. We had a technician come out on November 11th who diagnosed the issue with our oven and he ordered parts and we paid for them and the service call on that day ($613.98 which was $734.78 total with a remaining balance due of $120.80). He scheduled an appointment to have the parts installed for December 12th from 1-5. Then the trouble started..... We never got a receipt for the $613.98 that we paid (Glad I have a credit card record). The parts did arrive as expected. When December 12th rolled around the technician came at 11:00am when we were NOT HOME rather than the 1-5 time slot that was scheduled. There had been NO COMMUNICATION TO CONFIRM THIS APPOINTMENT. So, since we were not home, the technician left and did not come back and we got an auto call saying that the service was Re-Scheudled for December 20th. Then, a Sears robot called and cancelled that appointment and rescheduled for January 10th. We did get tons of reminders about this appointment; why not the one on Dec 12th? The parts recovery department kept calling us asking about the parts that were installed and I kept saying that the parts had NOT been installed yet. Finally January 10th arrived and the technician did too. He was unaware of the previous service call where the problem was diagnosed and the parts ordered. He put the parts into the oven and it works. His device said that we owed $242.00 rather than the expected $120.80 balance that the first technician told us. We ended up paying the $242 after a fruitless conversation with the 1-800-469-4663 person. So, by my calculations, Sears owes us $121.20 and a BIG apology for the inconvenience. Also, any phone communication I had was with people with a accent that I could not understand.Very Frustrating!

I am very happy with the service I received. Repairman was on time and took care of the repairs quickly.

I’m happy I used them they did a great job