Greenville, SC repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 163 Reviews
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Tech fixed the problem. Same problem the next day. Tech said all repairs were guaranteed. Tried to contact sears but you have to use the automated system. Original call was no heat in dryer. Next day, no heat. Used automated system and had to wait another week for return appt. That will be 2 weeks without dryer. Shame. You’d think return visit would be priority. I would welcome any live communication.Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.
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Pleased with the technician and his service!Thank you so much for this review! We are glad we were able to take care of you and meet your expectations. We will be sure to share this feedback with our team. Thank you for choosing Sears PartsDirect!
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I always use Sears service and I was glad they were still in my area.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears Parts Direct for your part needs!
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Tech left without installing all parts. Said it was fixed. Went to wash a load. Still broken. He took the part with him. I called texted etc. no response. Finally found a number for Sears. Got a rep who "escalated" my issue. Was supposed to get a call back that day. 2 days later. No call. $374 and 2 weeks since 1st tech came out. Still no repair and no contact from Sears.Dear Tammy, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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They diagnosed the problem but recommended replacement over high repair costThank you so much for your rating! We are happy to see that you had a great experience. Thank you for your business!
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Second call out after two weeks without functioning hot water heater. Repairman tried to drain the unit and nothing came out. He said it was clogged with sediment and they wouldn't cover the warranty. Lots of back and forth and they finally replaced the thermostat. Fast forward a month and more problems. Knowing they were refusing to honor the "no touch" warranty we were sold, we went ahead and replaced the water heater ourselves. When we tried to drain it the same thing happened, no water. Until we figured out we weren't turning it correctly. Once we got it turned properly the water came right out. Zero sediment. So either the repairman was incompetent or shady. Either way they managed to weasel out of the warranty obligation.Sir, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Fixed our oven easily but some lights still on on panel that won’t go offWe are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Palmetto Appliance serviced our Refridgerator and they sent Steve Richmond to our house. Steve was on time, very professional, and efficient.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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My repair person is supposed to check on a part for my furnace so when that is completed I could consider his service excellent. He was courteous and seemed to knowledgeable.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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diagnosed ice cube issue.ordered part..long wait.. wrong part arrived..he came back out and ordered another...short wait and quick fix the following week.wonderful technician!!We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears Parts Direct for your part needs!