Greenville, SC repair reviews

I hate to give the technicians a low rating because both were good. Vic completed the work accurately. However, Sears Service as a company was beyond bad. We had a technician come out on November 11th who diagnosed the issue with our oven and he ordered parts and we paid for them and the service call on that day ($613.98 which was $734.78 total with a remaining balance due of $120.80). He scheduled an appointment to have the parts installed for December 12th from 1-5. Then the trouble started..... We never got a receipt for the $613.98 that we paid (Glad I have a credit card record). The parts did arrive as expected. When December 12th rolled around the technician came at 11:00am when we were NOT HOME rather than the 1-5 time slot that was scheduled. There had been NO COMMUNICATION TO CONFIRM THIS APPOINTMENT. So, since we were not home, the technician left and did not come back and we got an auto call saying that the service was Re-Scheudled for December 20th. Then, a Sears robot called and cancelled that appointment and rescheduled for January 10th. We did get tons of reminders about this appointment; why not the one on Dec 12th? The parts recovery department kept calling us asking about the parts that were installed and I kept saying that the parts had NOT been installed yet. Finally January 10th arrived and the technician did too. He was unaware of the previous service call where the problem was diagnosed and the parts ordered. He put the parts into the oven and it works. His device said that we owed $242.00 rather than the expected $120.80 balance that the first technician told us. We ended up paying the $242 after a fruitless conversation with the 1-800-469-4663 person. So, by my calculations, Sears owes us $121.20 and a BIG apology for the inconvenience. Also, any phone communication I had was with people with a accent that I could not understand.Very Frustrating!

I am very happy with the service I received. Repairman was on time and took care of the repairs quickly.

I’m happy I used them they did a great job

1 st time user

Quickly assessed problem, explained options. Repair very timely

the person was on time. didn't take long for the repair to be done

ask for sears tech got 2 guys from m/mfactory ser when we got water up we went bought a new machine

They did not fix it and they did not stay to make sure it was working properly

I did not like the fact that they told me between 8 AM and 5 PM and then never changed it never called me he showed up at 6 o’clock I don’t think it was his fault but he was very nice.

It only took her a few minutes to check our dishwasher as this was a yearly checkup and there was nothing wrong with it. She also gave us additional information about the dishwasher which we did not know.