Greenville, SC repair reviews

All Reviews are from verified customers of Sears Home Services.
4.1 out of 5 stars

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  1. Frustrating Experience!!!!

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    I hate to give the technicians a low rating because both were good. Vic completed the work accurately. However, Sears Service as a company was beyond bad. We had a technician come out on November 11th who diagnosed the issue with our oven and he ordered parts and we paid for them and the service call on that day ($613.98 which was $734.78 total with a remaining balance due of $120.80). He scheduled an appointment to have the parts installed for December 12th from 1-5. Then the trouble started..... We never got a receipt for the $613.98 that we paid (Glad I have a credit card record). The parts did arrive as expected. When December 12th rolled around the technician came at 11:00am when we were NOT HOME rather than the 1-5 time slot that was scheduled. There had been NO COMMUNICATION TO CONFIRM THIS APPOINTMENT. So, since we were not home, the technician left and did not come back and we got an auto call saying that the service was Re-Scheudled for December 20th. Then, a Sears robot called and cancelled that appointment and rescheduled for January 10th. We did get tons of reminders about this appointment; why not the one on Dec 12th? The parts recovery department kept calling us asking about the parts that were installed and I kept saying that the parts had NOT been installed yet. Finally January 10th arrived and the technician did too. He was unaware of the previous service call where the problem was diagnosed and the parts ordered. He put the parts into the oven and it works. His device said that we owed $242.00 rather than the expected $120.80 balance that the first technician told us. We ended up paying the $242 after a fruitless conversation with the 1-800-469-4663 person. So, by my calculations, Sears owes us $121.20 and a BIG apology for the inconvenience. Also, any phone communication I had was with people with a accent that I could not understand.Very Frustrating!
    SIMPSONVILLE, SC
    January 13, 2020
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    Hi Julie, thank you for taking the time to send your feedback. We apologize for your repair experience. A member of our care team will contact you via email, to assist you further.
    SHS social care. on January 15, 2020
  2. Great service for freezer repair.

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    I am very happy with the service I received. Repairman was on time and took care of the repairs quickly.
    GREENVILLE, SC
    January 09, 2020
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  3. Great service

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    I’m happy I used them they did a great job
    FOUNTAIN INN, SC
    October 31, 2019
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  4. Good

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    1 st time user
    SIMPSONVILLE, SC
    October 21, 2019
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  5. Repair person great

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    Quickly assessed problem, explained options. Repair very timely
    GREENVILLE, SC
    October 12, 2019
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  6. the person that repaired my washer did a good job

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    the person was on time. didn't take long for the repair to be done
    SIMPSONVILLE, SC
    October 02, 2019
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  7. after 3 weeks told me washer was fixed.they left turned washer on flooded the floor

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    ask for sears tech got 2 guys from m/mfactory ser when we got water up we went bought a new machine
    GREENVILLE, SC
    September 23, 2019
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  8. Poor

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    They did not fix it and they did not stay to make sure it was working properly
    SIMPSONVILLE, SC
    August 31, 2019
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  9. Service

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    I did not like the fact that they told me between 8 AM and 5 PM and then never changed it never called me he showed up at 6 o’clock I don’t think it was his fault but he was very nice.
    WEST UNION, SC
    August 16, 2019
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  10. Very efficient

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    It only took her a few minutes to check our dishwasher as this was a yearly checkup and there was nothing wrong with it. She also gave us additional information about the dishwasher which we did not know.
    TRAVELERS RST, SC
    August 12, 2019
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