Warwick, RI repair reviews

We had a problem with our Kenmore Elite range and the person who performed the service diagnosed the problem very quickly and was able to fix the problem immediately.

The tech was great, but the labor cost was $241 and he was here about an hour.

Great service. Was able to fix my a/c.

I purchased a Master Protection Plan for Sears for my 1977 central a/c unit. It included an annual inspection/maintenance. Dave, the technician who had been servicing my the unit for years, noticed that the unit was not functioning properly. He ordered the necessary parts and basically rebuilt the entire unit. It is now working to optimum efficiency. And parts and labor were covered under the plan. Thank you Sears and thank you Dave. The only criticism is that Sears Repair does not give you any information as to the technician’s expected arrival until the day of the service so it is hard to plan the day.

Great efficient service

Courteous, friendly, professional service people!

I used them previously and it was great . Efficient technician very courteous! Highly recommended!

I appreciate that the same technician has been servicing my A?C for several years.

Did a thorough job and got it fixed.

I was told the technician would arrive sometime between 8:00am and 5;00pm. But he didn't show up until 6:00pm. I was never updated on his arrival. I waste an entire day waiting!!! That is not acceptable!!! The technician did apologize and told me there were scheduling problems, but I should have receive an automated call telling me when he would arrive, which I never received.