Bensalem, PA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 50 Reviews
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Donald was great. I think he felt badly for us since he ended up rebuilding almost the entire dishwasher. The good rating I gave was for Donald, not for Sears Home Services! The advertisement that SHS uses to entice people to purchase the extended warranty is misleading to say the least. They claim they can fix the problem on the first visit. I stopped counting after 6 visits! They claim they will send a Sears technician. The first 3 or 4 visits was by an independent contractor. It wasn’t until I specifically asked for a Sears technician that the problems were resolved, and Donald had to make at least 3 visits. Forewarned is forearmed! Avoid Sears Home Services at all costs!We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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My old Kenmore washer started to leak at the front left corner. It needed a bleach dispensing hose that is no longer available. The tech recommended I get a new washer. I think I will check around for a repairman who can possibly put together an adhesive or something that will stop the leak.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Very pleased with how the service call was handled and how quickly the repairs were completed. The service technician was very knowledgeable, professional and personable.Dear Shelley, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Service technician was outstanding. Very knowledgeable. Extremely efficient worker. Did an excellent job.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Just got a inspection before the warranty expiresDear Michael, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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So happy I called themDear Debbie, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Had my yearly maintenance done on washer and dryer. Tech was very nice and polite. He b told me things that no did not know about my washer and dryer... He was very knowledgeable.Hi Evelyn, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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job done satisfactoryHello Kathleen, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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SHS came out early August. Ordered parts, said earliest installation would be 3 weeks. Tech installed only a few of the parts. Next day, refrigerator didn’t work. Another tech came out, installed one more of the parts, never waited to see if it worked, refrigerator never worked. I am still waiting for tech to come and install parts again. Dealing with customer service has been a nightmare, spoke to a manager, was put on hold, then disconnected not just once, multiple times, asked for refund, they denied, they canceled appointments multiple times on the day of the appointment and then re-scheduled through an email for 3 weeks later. Now it has been almost 4 months and refrigerator is still not fixed. I have never dealt with a company who handled a situation so incompetently, I would never recommend using Sears Home Service again!DARYL O, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Very efficient and nice happy to not go to laundromat!Hi Robert, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!