Portland, OR repair reviews

All Reviews are from verified customers of Sears Home Services.
4.1 out of 5 stars

1–10 of 50 Reviews
  1. Still not fixed

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    Unfortunately our fridge freezer is still not working so it's another week to wait for the next appointment.
    LAKE GROVE, OR
    January 17, 2023
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    We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco,com}} and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    Sears Home Services on January 17, 2023
  2. Fed up!

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    This was the 3rd technician visit and the problem has not been fixed. (Ice maker.)
    WILSONVILLE, OR
    January 09, 2023
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    Dear Mary, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    MSO Offline on January 12, 2023
  3. Not so good

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    The technician quickly signaled to me that he will he is shady by telling me that there's more than the motor to replace because he is used to chamberlain failing. He took his time dragging as long as he could. Then he told me that the job was done but the wall piece was out of service. I told him to check the wiring because I knew for certain that it works. He spent time there then he told me that he fixed it. Then I understood that he just wanted to find a way to charge me me more. To my surprise, the charge is now $268. Which is more than buying a new garage door opener. Make me feel so stupid. I ask for a quote from sear. I was told less than $100. I have had Sears serviced my house before but this time, I am looking to change if Sears doesn't address this problem. I have been calling but no one is trying to address my problem. There is a noise when the door opens. It was not there before.
    TIGARD, OR
    December 19, 2022
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    We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    Sears Home Service on December 21, 2022
  4. Along wait but worth it

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    Earlier in the day I received a Sears e-mail alerting me that the repair would take place about 2pm. However Enver was at my door at 11:29am, Thank goodness I received a text from Enver saying he was on the way to my house at 11:01am and I met him at my front door just as he was ready to leave. WHEW he came right in and assessed the situation immediately. The root of the mold buildup on the door gaskets and the loud compressor was that the fridge was NOT level in the first place. Enver recommended using a bleach solution to remove the mold. So far the fridge is quieter and the bleach did remove the mold buildup. I just wish I would have noticed the fridge was not level when it was delivered. I guess it's just a customer's dilemma?
    LAKE Oswego OR
    December 11, 2022
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    Thank you for sharing your great rating! We thank you for choosing Sears, and hope you recommend us to your friends and family.
    Sears Home Services on December 17, 2022
  5. Excellent service!

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    I use them for my yearly maintenance. The service is “excellent “. I have no complaints. Unnoticeable to me a part in my washer was missing the serviceman called it to my attention. Ordered the replacement and the very next the part came in the mail. Excellent true to his word service.
    PORTLAND, OR
    October 30, 2022
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    Dear Elaine, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
    Sears Home Service on November 01, 2022
  6. Fast Response

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    Diagnosis obvious to Technician and repair (replacement of compressor) done during initial visit.
    WEST LINN, OR
    October 29, 2022
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    Dear Constance, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
    Sears Home Service on November 01, 2022
  7. Excellent service

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    Although it took awhile for my appointment my repairman was excellent. Knowledgeable & thorough
    BEAVERTON, OR
    September 11, 2022
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    Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    Sears Home Services on September 15, 2022
  8. Great service!

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    The gentleman arrived, very courteous. Diagnosed the problem with my dryer and had the correct part.
    GRESHAM, OR
    September 01, 2022
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    Hi there! We are so happy to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears PartsDirect!
    Sears Home Services on September 08, 2022
  9. Did the job right

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    Got an appointment. He ordered a part. When the part came in he came right over to repair. Works now. Thanks
    PORTLAND, OR
    August 08, 2022
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    Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
    Sears Home Service on August 08, 2022
  10. Excellent service

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    Jeff took the whole dryer apart to remove lint that was not being caught by the usual filter.
    PORTLAND, OR
    August 05, 2022
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    We are so thrilled you had a 5 star experience. Thank you for taking the time to leave us a rating. Thank you for choosing Sears PartsDirect!
    Sears Home Services on August 11, 2022