Tulsa, OK repair reviews

Enjoyed the technician and her work. very efficient, thorough

Back up and running

I will NEVER buy anything from Sears. My fridge went out, and I had to wait 2 weeks for a service call. Originally I called a local repair person to come check. He told me the compressor was out but would probably be covered under my warranty. He suggested I call sears. I followed his suggestion and confirmed he was correct. Sears said they only work Tuesday and Thursday and it would be 2 weeks before they could come out. When the repairman finally arrived, he confirmed the compressor was out (which is what I told them when I called), but they did not have the part, and it would have to be ordered. Now waiting another 2 weeks for the next available appointment. The part/compressor was under warranty, but his labor was not. His labor was $340. WOW. He was here less than 1 hour. The local guy was soooo much cheaper per hour. My fridge is finally fixed but was a pain doing without a fridge for 24 weeks.

Technician, Mitch, very knowledgeable and as result did not need one of the parts ordered.

Everything was done to my satisfaction.

I am completely unhappy with Sears and the service I have received. My refrigerator has been out for 2 and a half months and there is no fix in sight in the near future and there is no one to contact that will do anything about it. This is the worst experience I have had with a company in my entire life.

The technicians were conscientious, and knowledgeable; however I will no longer use Sears. Overpriced - fridge continuities to malfunction. Also, phone/receptionist runs through lines without listening clearly, offering services I do not need - insisting I will pay a service call even for a reassessment/warrantee repair. I will no longer use Sears.

We had periodic leaking of water over the last several months. Vernon diagnosed it quickly and solved our problem.

Happy the tech knew exactly what to do.

Our dryer quit heating, and my dear husband took the thing apart. Our technician arrived promptly and fixed the problem.