Norman, OK repair reviews

First time to use and will use them anytime I need repairs. Aran was great

I’m okay with service but the sound is gone when you touch controls. It was there prior to check,up. Did he turn off ,the sound? I miss it.

Pleased with overall service

we spent 15 hours on the phone on hold or being disconnected over a month and a half. part back order over 3 weeks and if i had not called don't know how long it would have been. the servive was after time given but was contacted about the.

I will never use Sears for another brand purchase in the future. Worst appliance purchase and service to date.

Ice maker is not working on our refrigerator. Resulting in water running in our unit. Had to shut water off. Called in issue using our warranty. A service technician was schedule but never called us or showed up at our house. Called warranty department back and the representative said that a new ice tray was ordered and our ticket was closed. Claimed that the service technician spoke with the home owner (me) and that I agreed a new ice tray would fix the issue and that I would install it our self. This is completely untrue. I never spoke with anyone. The customer service rep continued to argue with me saying that the ticket was closed and that nothing could be done. Finally escalated the issue and spoke with some one else to reschedule the appointment. The lack of communication and claims of communicating are concerning. Some one is not being truthful about what happened. To further complicate the issue, this is the third time we’ve had issues with our ice maker. Really disappointed that we can’t seem to get it right. Will think twice before buying any appliances from sears in the future.

Excellent service and knowledge.

On time, friendly and professional.

did an outstanding job

First time..great service