Norman, OK repair reviews

Great service.

John came to our home and repaired my ice maker so it finally works! It has been 4+ months since it has. He really is the best repairman Sears has. The other great one (Rick)retired. Ask for his tech (42937) number to get him. I know I will!

Recent rains kept yard too wet. Have not used riding lawn mower since maintenance. Unable to assess.

My dishwasher is working fine now! I’m so glad I purchased the service agreement.

MADE IT FAST AND EASY.

I believe this is the 3rd time someone from Sears has been out to make a repair on our frig. It still doesn't work!

Pleasantly surprised to get an appointment so quickly. The technician was friendly and efficient.

service tech arrived and knew just what to do was here 5 min.

I had to wait 6 days before someone would come to my house. I used vacation time to be here, the guy tried to get me to buy more warranties before he ever began work. He said he thought the thermostat was out, pulled the refrigerator out and removed the cover. He then said that dust was the problem and wiped it off. He replaced the cover and pushed it back in. When I questioned if he was positive, he informed me that his work was covered for 90 days. He tried to get me to buy more warranty then left. He was here for maybe 15 minutes and my refrigerator still does not work. It has been over a week! I called back on Saturday and talked with 2 different people who told me they could not get anyone here on the weekend. The second person was supposed to be a manager. She told me she would try to get someone here today (Monday) and that she would call me to let me know. I have not seen or heard from anyone today! This has been the most ridiculous repair experience of my life! I paid $595 for the warranty and this is the way I am treated.... I will tell every person I can to stay away from Sears!