Strongsville, OH repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 81 Reviews
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My refrigerator is 5yrs and 3mos. old. this is the second time the compressor has failed. The first time, even under warranty it cost 334.00 to fix. (tax & labor) This time it cost over 900.00 to fix. I was double charged for diagnostics 182.00 each time. Exact same problem as first time exact same parts (no charge for parts) yet labor and diagnostics were almost 3x as much. The unit was made by LG but sold as Kenmore Elite at approx. 2500.00. So, no! No glowing review from me. I guess I now know why sears went bust!Dear Robert, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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I have had preventative maintenance on my washer for 5 years - five visits. This was the nicest service person I have had.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Had a leak involving my ice maker and they knew exactly what the issue was.Dear Betty, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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It has been 5 1/2 months and the washer still is not fixed in the meantime I am renting a washer from Rent-A-Center and his costume quite a bit of money when I have another washer sitting in the garageThey keep telling me they’re still waiting for parts which is very very frustratingThank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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He came in on time and solved the problem.nHI DEVA ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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The technician did not show or call.Hi John, We have checked our records in regards to Service Order # 41665203 and see that Service was completed stating as all the functions are ok. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
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Water/ice dispenser did not function when first tried. I was able to reset it with minimal effort. Freezer now has a frost buildup - something that never occurred before. Expertise is unknown based upon poor results.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Quick and efficient serviceHI Bobbi,Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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He did a good job.Hi Steven, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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the actual was good. the process to get repairs was very lengthyHi Parker, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!