Dublin, OH repair reviews

Alex, the technician was terrific, clear, and efficient. I could not imagine a better experience with respect to the actual repair. However, the entire process leading up to his work leaves much to be desired. First of all, a nine-hour window is insulting -- each of us has things to do. Second, there were numerous texts and emails throughout the day simply confirming that the repair was scheduled and nothing related to an update until about noon when I was informed that the technician would arrive between 2:31 and 4:01 pm. This was followed about thirty minutes late with yet another message confirming that the appointment was scheduled and once again giving the nine-hour window as the time. If it were not for Alex's call to me at about 3:00 telling me that he had one more job ahead of me but was likely to be later than 4:01 I would have had no useful contact whatsoever. He also reassured me that he would be there even to do the work irrespective of the time. At about 4:45 or so he called again and said he was on his way. He arrived at 5:15 and did his work promptly. His performance is the only reason I would ever have Sear's repair anything ever again. I will not consider buying any appliance from Sears again unless the service scheduling and operation is cleaned up. In addition to all this, my address was never recorded correctly by you telephone call center, even after I corrected it when I saw it listed wrong on the confirmation.

The front of dryer was cleaned out, but not the part leading to outside of the house

Technicians were great and friendly

The fridge still do not cool enough and the control board is broken

Parts/screws are sent. Received. How do I get them installed?

Ice maker still not working after second attempt. Third visit scheduled. Refrigerator not even 2 years old. This fridge is a replacement for fridge that previously failed, was "bought back" and replaced. Techs are overbooked and don't have time to properly troubleshoot, diagnose and make the repair that will actual fix the problem. Fridge has flawed design causing early failures. If you don't buy the overpriced Repair Protection Agreement, you are taking a huge risk as Sears/Kenmore products have no reliability. Very poor Quality.

Technician came out said the thermostat was broken in my dryer, replaced it and the dryer stopped working again three days later. The same technician came back out the following day because he “bumped” the LED panel and the numbers were messed up. Two days later the dryer stopped heating. A new technician came out and he NEVER even looked at my dryer and said the “heating assembly” needed replaced initially and it would cost an additional $200 after I paid $300. He NEVER looked at the dryer. He called his manager and they BOTH told me to call customer solutions and request a refund for the first technicians job and they would refund my money. I called customer solutions and she stated that the “ request would most likely be denied because the second technician said an additional part was needed”. I tried to explain that what I was requesting a refund for was the first technicians work and part that was faulty. There is no solution she told me. Absolute worst customer service experience in my life and I will never hire sears again. The second technician NEVER opened or looked at my dryer so how does he know what needed Replaced without looking at the broken parts??????

I was very impressed with the professionalism shown by the technician. He was very careful and meticulous with him moving the refrigerator and performed the repair in a very timely manner.

Everything was taken care of that could be. I'm very satisfied with the results!

The service was for the ice maker and lights in my freezer and refrigerator. Both lights were fixed, however the ice maker was not fixed. When I called to have the tech return to get the ice maker maker working I was told no tech would be available for 2 to 3 weeks. I found this unacceptable since I signed up for the Home Warranty Plan while the tech was in the home repairing the refrigerator. Since I could not get a satisfactory date for repair I asked to have my service contract terminated. I was transferred numerous times with each person trying to talk me out of cancelling the agreement. After about 45 minutes on the phone I finally got the contract terminated. I still have to wait 2 weeks for a tech and will have to pay an additional fee to get the ice maker working again despite having already paid for one visit.