Columbus, OH repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 215 Reviews
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I am always satisfied with the services that I receive from Sears. I will always continue to use Sears.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Good serviceThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I used them a year ago and received the same outstanding service this year.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Very nice peopleHi Archie, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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You scheduled my refrigerator maintenance check for November 30. If you have October 21 on your schedule for my refrigerator, no one came.Hello Kathie, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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The same young man serviced my microwave and, a week ago, my gas range. He is excellent!! The appointment times Sears sends out multiple times via email and text messages, this time 3 of each, had nothing to do with the contracted technician’s schedule. This creates confusion for your customer.HI KATHIE ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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While the news wasn't good regarding our heating system. Our technician took the time to explain everything and to schedule an appointment with a salesperson to come out the next day. For some reason, the salesperson missed the appointment.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Everything was professionalHello Jeff, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Not one person has called to explain the delay and its difficult to get through to you.Hello Helen, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team. As per our records we see that the status is complete for Service Order # 4766-41480219 Part is Installed and Technician Comments is DISPLAY IS NEEDED AND NO LONGER AVAILABLE. CUSTOMER GOT REPLACEMENT PER RSM AS OF 9/25/20. For further assistance we request you contact PABA Protection Agreement Benefits Administration at 800-927-7836 to claim the replacement and the Hours of Operation: Mon-Fri 8am-6pm CST / Sun & Sat Closed.
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It took almost 2 months to resolve a none working washer that was under a home maintenance agreement. Poor poor service for the cost of the agreement. Very Disappointed!HI CHRIS ,thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.