Beavercreek, OH repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 126 Reviews
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Communication very poor. Never could talk to a human being. Spent hours attempting to get answers and ask questions and really had no results. Warranty said one thing; what I got for a huge refrigerator and freezer full of food was ridiculous. Paperwork indicated something different. The boxes and trash remained with me; never had that before. As a result the box created a situation where I ended up damaging my car on the outside. The tech was wonderful; did his job and it appears to be in good working order again.Dear Babs, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Great serviceThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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The tech showed up 2 hours later than my scheduled time. Didn't give me an estimate until he completed the work, then I had to pay it.We are sorry to hear that you did not have a positive experience with Sears PartsDirect. If you would like us to look into your situation further for you, please visit www.SearsPartsDirect.com and click the chat option on the bottom right corner to speak with a PartsDirect chat representative.
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First time I used this service for my lawn mower. I will use again!Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Ice maker fixed. The service tech was awesome. Took his time and fixed the issue. THANK YOUThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Friendly and curteousDear John, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Steve was on time and called on the way.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Steve did multiple appliances when he came. We were very pleased.Dear Mark, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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The technician was very informative and knowledgeable, and very sweet.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Absolutely ridiculously expensive service call and repair to replace a $10 part. $129 service call and $200+ to place a fuse that took minutes to replace. I will never call Sears again. Most places give you some credit for the service call and charge labor as required. Incredibly disappointed.Hi Mary, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected in regards to cost of the service. We appreciate any and all feedback from our Members and will share your experience with our service team.