Rochester, NY repair reviews

All Reviews are from verified customers of Sears Home Services.
4.4 out of 5 stars

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1–10 of 127 Reviews
  1. Great Service

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    The whole experience was very good - easy to book appointment and technician was great.
    ROCHESTER, NY
    June 04, 2020
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  2. Great service. Poor communication

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    I went on line for an appointment. Took two weeks to get it. On the day of the appointment, it was suddenly cancelled. I called and they said I cancelled it. I didn't. I had to wait an additional 3 weeks for another appointment. After 3 long phone calls, it turns out they didn't have a technician. Very poor service and communication. Man who fixed lawn tractor was great.
    GREECE, NY
    May 30, 2020
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  3. OK

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    Ok service .
    BROCKPORT, NY
    May 17, 2020
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  4. Terrible

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    Washing machine since 3/2 still has not been repaired due to a backlog order for the needed part. I was advised last week that the machine would be replaced and I am waiting to hear when that will come.
    ALBION, NY
    April 05, 2020
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  5. Really great service!

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    So happy to use this service!
    HILTON, NY
    December 06, 2019
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  6. Great service

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    Great technician
    HILTON, NY
    December 06, 2019
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  7. Great service

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    Used for yearly maintenance
    HILTON, NY
    December 05, 2019
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  8. excellent

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    the service was excellent
    ROCHESTER, NY
    October 30, 2019
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  9. Great Service

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    Great service. Real professional tech came. On time and knew what he was doing. Thanks Sears!
    HILTON, NY
    July 01, 2019
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  10. Service

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    The repair person did a great job with the repair. He explained the machine to me and what caused the problem. He was terrific. He did arrive late and apologized explaining he was very busy that day with appointments. He was apologetic for the delay.
    SPENCERPORT, NY
    May 21, 2019
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