Lake Grove, NY repair reviews

the worst service ever still not working cant get customer service to come back to fix dryer

Worked for a few days and now it stop working

Happy with results

To this day going on 4 months for a service for my front load washer never received it. They pushed the blame on parts, then covid, then subcontractor. I went and bought a new washer I will never , let me emphasize never do any type of business with this company. Very sad , sears use to be a name that had pride with there products and services. Those days are gone. P.S..It received one star because it would not process a zero star.

We haven’t had an appliance repair in quite a while, but our icemaker needed to be fixed urgently. We were very happy with the service we received. Though it’s never fun to pay for a service call, we felt we received a fair price and were impressed with the quality and competency of the technician.

Initial repair done but unable to use due tocraked hose. No follow up.

Very happy with the service repairman Jerry provided. He was all of the above. I will definitely request Jerry for future repairs and will be terribly disappointed if not granted. He did not rush the rush the job and pin pointed the problem.

The tech came to my house and had tge issue solved in about 15 minutes. He also showed me a couple of things about my refrigerator that was not in the manual and I did not know!

So happy my washers fixed

This has been the worst customer service I have ever received in my life. I started this process with Sears in October. It is December and my oven is STILL not fixed. First, I was advised that the required part would take two weeks to arrive. Six weeks later, I still did not have the part. Every time I called to see when the part would arrive, I was either disconnected after being in hold for fifteen mins, or told ‘it’s in processing.’ Obviously it’s in processing I hadn’t received it yet. What I wanted to know was an approximate date of when I might receive the part. Nobody could give me that information and even with that when I asked to speak to a supervisor I was told I would get phone calls back and never dead I was told that a supervisor wouldn’t get on the phone with me because they had no further information or I was read from a script which stated that there was no way to contact the parts department and they would have to send an email and I would hear back. Needless to say I never heard back. I had no oven for ThanksgivingAnd still continue to wait. I finally received my part in the beginning of December and made an appointment for December 7 install. Nobody showed up. I made another appointment for December 9 nobody showed up. I made it further appointment for install on December 16. Not only did nobody show up again, I was never contacted to be informed that nobody could come and I was never contacted to reschedule the appointment. When I made a another phone call to reschedule again I was told my appointment was not for the 16th but the 15th. This didn’t make a difference since I was home on the 16th as well and nobody showed up again either. I then made a further appointment for 17 December and again nobody showed up. I have now received this email asking me how my service was. I find that ironic since my oven is still not repaired as no one has showed up to install the part that took almost 2 months to arrive. I also find it comical that every time I call somebody tells me I can partake in Sears Offer to have someone come give me estimates for other home repairs. After the service I had with a simple oven repair I can tell you I would never again you see yours for any other service so thank you for the free estimate but I will never let sears in my house again.