Lake Grove, NY repair reviews

Great service I will use them again

It took over 4 months to get my treadmill repaired. 5 visits and 3 orders for parts which were difficult to find since my treadmill is 15 years old. the contract says it will be replaced but the fine print says it requires 4 orders for parts. 4 months is unreasonably long for repair and with my service contract i lost in effect 4 months of coverage. they also schedule you for a visit from 8-5 tying up the entire day and even on the day of service cannot give you a narrower window for when the tech will arrive. That after trying to navigate an impossible voice menu which tells you that you have no appt even though you do. Terrible terrible terrible.

Repair person polite but didn't answer my questions.He had a very strong foreign accent which made it hard for me to understand him.

Well done job

I get appointment date seven days after but that day mechanic never show up.But he lie to sears. So sears give me new date again seven days after, this time different mechanic shows up and fix it.so we have to suffer three week with out a/c when temp 92° above with 5 years old kids.

Tech Jimmy is the genius you need when a product is on the fritz.

Very happy

I am 6 weeks with no washing machine, they took the entire machine apart and left pieces everywhere including on my outside deck. Sears after all this time gave me a credit to purchase a new machine. It was delivered Tuesday and yet you still kept sending me messages that they were coming to make the repair. Your customer service department is the worst I have ever experienced. I was told 3 times that they were sending UPS to pick up the parts no one showed. I am just fed up.

The problem took 5 months to resolve, and only because senior management got involved. Telephone operators do not speak English and therefore could not be understood. total lack of respect for customers.

The pricing is was overpriced. I was charged $179 for a part I could purchase online for $125. Then getting charged $129 diagnostic fee and $170 labor for a repair the took no longer than 10 minutes. I will not use Sears service again