Lake Grove, NY repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 529 Reviews
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Very happy
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I am 6 weeks with no washing machine, they took the entire machine apart and left pieces everywhere including on my outside deck. Sears after all this time gave me a credit to purchase a new machine. It was delivered Tuesday and yet you still kept sending me messages that they were coming to make the repair. Your customer service department is the worst I have ever experienced. I was told 3 times that they were sending UPS to pick up the parts no one showed. I am just fed up.We're sorry that the parts have not been picked up yet. We have sent you separately, an email requesting additional information.
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The problem took 5 months to resolve, and only because senior management got involved. Telephone operators do not speak English and therefore could not be understood. total lack of respect for customers.Thank you for your feedback. We appreciate your business and will forward your comments to the appropriate team.
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The pricing is was overpriced. I was charged $179 for a part I could purchase online for $125. Then getting charged $129 diagnostic fee and $170 labor for a repair the took no longer than 10 minutes. I will not use Sears service again
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Was able to do a few loads of wash that afternoon
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Technician was on time, courteous, knowledgeable.
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Polite and professional.
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after what I have gone through with this refrigerator for the last 6 years. sears can be sure I will never by anything from them again.
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Julian was very good. Knew his business and got the unit working.
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Enjoy him in my house he know just what to do and explain everything he was doing and help me to work the gadgets On front of the fridge