Albuquerque, NM repair reviews

The process to fix my fridge took a month! Noone we dealt with had any customer serice skills. One of the techs didn't even know he was there to replace parts that had already arrived, he thought he was there to diagnose the problem. Parts arrived broken. It took multiple hours on the phone to get in contact with anyone. A supervisor could never be contacted on any of the calls. I was promised multiple times that a suporvisor would contact me, I was never contacted. I was dismissed by every single person I spoke to. The phone system is infuriating and the chat feature is worse.

Cory did our yearly maintenance check on ALL of our appliances (Refrig, dishwasher, range, microwave, washer & dryer) & was efficient, professional yet friendly...it was great!

Very good and on time

Love being able to do full loads again. Without hassle of buying, removal, and install of a new machine.

Quick diagnosis and repair

Knowledgeable w/good care advice

I have always called on Sears to service appliances and happy with the outcome.

Technician was very knowledgeable and good at explaining the issue. Also provided tips for things we can do to improve the functioning of our washer.

I was told $99 “analysis “ fee would apply toward labor if I did the repair. It didn’t. $276.00 for twenty minutes to replace dryer door switch. Technician spent more time on hold to process credit card than on repair.

The rep was very helpful. Good service and advice to keep the product in good working order.