Albuquerque, NM repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 283 Reviews
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Maintenance service. Very thoroughWe are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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He was professional and courteousThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Martin was a great, helpful, kind technician!Dear Marsha, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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We were happy with the service and explanation the technician provided, though he did not arrive in the time window for which he was scheduled.Dear Margaret, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Requested examination of washer's "water hammer" and determination if issue was caused by washer's water valve (#8181694) or by house's plumbing. Technician examined valve and other mechanical parts but could not determine which was problem. Technician cleaned mechanical parts (I assume) and suggested if water hammer continues, a valve replacement could be tried but might not resolve the issue.Dear James, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Requested routine dryer maintenance and assumed that would include cleaning inside the drum "fins" to remove lint, as well as examining inside of dryer vent tubing that exits to outside house. I suppose the vent tubing was examined and cleaned but I do not know it was. The drum "fins" were not cleaned out. I did not hover over the technician and assumed all was done - until he was gone and I checked the dryer drum. I don't have a "complaint"; the tech seemed to know his trade but I guess I expected Sears to provide "over the top" service and I'm not seeing that.Dear James, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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The repairman was very efficient and neat and informative. It just took so long to book an appointment!Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Brian again showed his superior knowledge of the motor. Found the problem and made the necessary adjustments.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Would be better if Sears was able to cancel and reschedule service better. Technician was good.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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On time polite & fixed the problem in a timely fashion!We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!