Pineville, NC repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 219 Reviews
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I gave 2 stars because the technician was on time and very courteous. He replaced an expensive part according to the error code on the refrigerator (not under warranty anymore) and it seemed ok so he left. A couple hours later the problem returned. Now I can’t get a technician back for 2 weeks.Dear Michelle, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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This was a maintenance check, and well worth the it. The unit we have is not easy to get to the filter. It was cleaned and he recommended a product to help with build up. Very personable and courteous.HI Jeanne,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Service was Very goodHi Colony, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Was satisfied overall, but service addressed me by first name. Did not find that appropriate.Hi Marie, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected in regards to the first name. We appreciate any and all feedback from our Members and will share your experience with our service team.
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I am very pleased with the maintenance service I received. Very thorough and gave me some helpful tips to keep my refrigerator running efficiently. Top of the charts service from a top of the charts service representative!!!Dear RUTH, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears! Regards, Samuel G Sears Members Services
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Did a great job of identifying the problem and solving it.Thank you Steve, for your 5-star rating! We thank you for your business and look forward to serving you again in the future.
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This time it only me 1.5 hours to get somebody on the phone to make an appointment. A month ago it took me 4 hours to get somebody. Their phone system keeps spinning you around to the same circle. Worst in the world. Actual service from technicians is great. They know there stuff.Hello Paul, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Thetech was polite and exercised safety measures. Thank you for great service.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Very happy!HI ILAINE ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Have never used Sears service. Very impressed.HI LLOYD ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!