Fayetteville, NC repair reviews

He fix my dryer

The repair person was very polite and efficient.

I have never experienced what has happened with your company. Everyone gave me different answers first when the tech came out he told me my part was under manufactured warranty and the customer service agent told me that it would only be a diagnosis fee of $149.00 and if my part was covered that's all I would pay. Then the tech told me it would be $466.00 to put the part on and it was covered under manufacturers warranty. So I couldn't afford it at the time so I paid the $149 and I had 90 days to come up with the balance which was $317. A month later I came up with the rest of the money called for the tech to come back with the part and I asked before he came out to customer service would I only be paying $317 and they told me yes. So I has the tech come back once he came out he said I would have to pay $391 so I asked why and he said I only get half of my credit from the $149. So I immediately called customer service and now they say fees where subject to change so all together I paid $540 dollars for a part that was free cause it was under manufactured warranty . I will never ever deal with Kenmore parts again and if you go through what I just did you won't either Sears has horrible customer service period....

I was very impress with his professionalism. He explain every thing as he went along and why he was doing certain things.

We used them this past Friday and everything seems to be working great thanks

I use them several times a year

Came out, diagnosed the problem and serviced the washer. Was very respectful and polite.

Will never call anyone else. Very happy with the service. Technician was extremely knowledgeable and professional.

Called about scheduling dishwasher repair and able to get someone to come out same afternoon.

Mr. Vick arrived on time. He kept in constant communication with me throughout the day. I appreciated this information because it allowed me to pace my other obligations so that I would not be waiting on a repair man for hours without hearing from them. Thank you!