Durham, NC repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 108 Reviews
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They did a great a job.HI GILETTE ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Very smooth once the appointment was straightened out after four calls and two plus hours on the phone.no show on the first appointment, no one could find it in your recordsThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Had to end up purchasing a new oneHi CYNTHIA , We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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The technician was wonderful and went above and beyond to fix our washer especially when the part that was sent to us was incomplete!!!Hello Bonita, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Very helpful service person soho diagnosed problem and ad owed me about the worth of repair. He advised purchasing new washer due to the cost of repair on a 15 year old machineHello Emily, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Use every dayHi Cassandra, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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A person was unable to fix my refrigerator Because he could not see the serial numberWe apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Had my 25 year old cooktop repaired, it works like new!
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I am very Dissatisfied with the lack of expertise and none knowledgeable experience of the technicians installing a new water line pipe which i too purchased from Sears. Of the three technicians that were sent out, none could not do what i originally paid them to do, which was fix my side by side refrigerator and stop it from flooding my floor due to a rupture water line. Poor, Poor, Poor service... I would not recommend Sears Home Service for fixing their brand of products!!!
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Did not keep appt window. Did not call to let us know they'd be outside of window. Did nothing to rectify the poor experience. The initial contact went well, so a 2 was given, but the follow through was disappointing at best.