Durham, NC repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 114 Reviews
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The last time that I used them, they were excellent and on time.Dear Felissa, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Technician was very knowledge and answer all of my concerns.Dear Pamela, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Safety rules followedHi Cathy, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Expensive service call. Wanted to sell me expensive home warranty to offset the repair costs.HI Deb ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Excellent and friendly service.HI ELON ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Two charges of over $450.00 and no parts, all kinds of reasons from the order was cancelled, to the parts are not available to we will reorder and they will be there in 3 days, to credit me for 3 day deliver but they will be there 5-7 days. NOTHINGWe apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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They did a great a job.HI GILETTE ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Very smooth once the appointment was straightened out after four calls and two plus hours on the phone.no show on the first appointment, no one could find it in your recordsThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Had to end up purchasing a new oneHi CYNTHIA , We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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The technician was wonderful and went above and beyond to fix our washer especially when the part that was sent to us was incomplete!!!Hello Bonita, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.