Chesterfield, MO repair reviews

All Reviews are from verified customers of Sears Home Services.
4.3 out of 5 stars

1–10 of 50 Reviews
  1. Great

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    I would have like for him to relevel the dryer but he really did not want to, so I gave in. He was the first technician to take apart the dryer and clean out the lint in 5 years of the service contract. I only gave 3 stars for On Time Arrival because of the appointment time, 7am to 4pm I missed a whole day of work for 35 minutes of work.
    UNION, MO
    February 05, 2023
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    Dear RACHEL P, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
    MSO Offline on February 06, 2023
  2. Technician was great!

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    Other than the fact that it took over 2 months to get a part (which was not your fault), the service and technician was fantastic.
    GERALD, MO
    January 20, 2023
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    We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
    Sears Home Service on January 20, 2023
  3. Repair Problem

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    Did not fix the problem
    EUREKA, MO
    December 09, 2022
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    We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.
    Sears Home Services on December 16, 2022
  4. Personable and honest

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    Checked stove for faulty burner but explained why repair was not necessary
    UNION, MO
    September 02, 2022
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    We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
    Sears Home Service on September 09, 2022
  5. Professional service

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    They worked diligently and took care of our issues. The washer is now working like new.
    CHESTERFIELD, MO
    June 16, 2022
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    Dear Kathy, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
    Sears Home Services on June 16, 2022
  6. Not Happy

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    Used you many times in the past. This was very disappointing. The first tech that came out seemed very good but he ordered the wrong part. The second technician was rude and didn't communicate well.
    EUREKA, MO
    April 21, 2022
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    Dear Eric, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    Sears Home Services on April 26, 2022
  7. Great service

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    Two weeks ago
    SAINT CLAIR, MO
    March 26, 2022
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    We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears PartsDirect for your part needs!
    Sears Home Services on March 30, 2022
  8. Perfection

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    The repair man came when he said he would and solved our problem quickly.
    BALLWIN, MO
    March 25, 2022
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    We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears Parts Direct for your part needs!
    Sears Home Services on March 27, 2022
  9. Washing machine repair

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    Sears was the only place to respond that they could send a repair person. I did share what was wrong with our machine from codes I preformed on machine. They did not send that part on the the truck. It took 2 weeks to get repair person to tell me it was what I said was wrong with it. It took a week to get the part. It took another two weeks to get repairman back to put part on. Next time I will order the part and have it here waiting for repair man.
    SAINT CLAIR, MO
    October 20, 2021
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    Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
    MSO OFFLINE on October 21, 2021
  10. Great service!

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    I appreciated the phone calls letting me know when to expect the serviceman to arrive.
    CALEDONIA, MO
    August 30, 2021
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    Dear Barbara, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    CS Offline on August 31, 2021