Burnsville, MN repair reviews

The service tech was professional, polite, and very helpful.

I will never be using Sears again for service. After scheduling a dryer service appointment, I received emails and two to three phone calls a day asking me to reschedule my service. Each time I called to confirm my appointment led to a slew of follow-up communications that went on right up until my service window with the final call to reschedule occurring five minutes before my service window. With 45 minutes left in my service window, I received a text that my tech was on the way. He was very pleasant but after diagnosing the problem, he informed me that he did not have the part for repair and it would likely take a week or two for a tech to come back out with the spare part to fix it. As such, we decided to order the part so that I could fix the dryer myself. $117 dollars later, I still have a broken dryer and am waiting by the mailbox for my new part so that I can head to YouTube to make sure I'm doing it right. I will definitely be going out of my way to let people know who not to use for appliance repairs.

Mower is running poorly. It was just fixed on 5/23.

I had 2 different servicemen for all my appliances. This was a yearly check with my protection plan. Both were courteous, prompt and answered all my questions.

Tech was excellent. You wasted my whole day with your scheduling format.

Waited over a week to get the part, then another week for them to stop back to install it. It worked for two days and then broke down again. Not impressed so far.

I'm so glad I purchased and extended my service contract. The annual checkup is wonderful and the technician was friendly and knowledgeable.