Burnsville, MN repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 202 Reviews
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The water is still at 130 degrees at lowest settingDear Faiz, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Was there when he said he would be got the repair done quickly left area clean and. Very nice gentleman and explained what he was doingDear Randy, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Technician was able to quickly identify that the compressor had failed on the LG manufactured refrigerator (Kenmore branded). He had the replacement part available with him and replaced it in a timely manner. He made sure the refrigerator was running properly before he left.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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I have taken 2 half days off work for visits, $450 later ice maker still not working!We are sorry to hear about your poor service experience. We would like to look into this a bit further, could you send us an email at HomeServiceReviews@transformco.com, along with your full name, address, and the phone number associated with your service? We would be happy to see what we can do for you.
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Service tech scheduled within one day of request for repair of our microwave. Lucky for us, the "new service tech" checked in with an experienced supervisor. The experienced tech supervisor diagnosed the issue as a broken spring on the door. Easy fix, as compared to the first diagnosis of replace the complete door assembly. Common story theme, hire experienced people.Dear Boomer , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Royce was great. He diagnosed the problem and then found the part and worked around our schedule to finish the repair. My only issue was the cost. I’m still a little baffled at $500 for a new ice maker.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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The technician was cordial, but the repair lasted only a couple of weeks.Dear Chris thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Very pleasantHI DAVID ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Technician did not install all ordered parts. washer plate was not installed and washer did not work upon completion. Technician stated in order that all materials were installed and that washer was operational. Technician lied about work completed and operation of washer after repair. Very poor service and very slow have been without a working washer for almost 4 months.Hi Robert, we would like to provide you with some assistance regarding the Washer issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com
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Tech called at 8AM the day of service and gave me a 3 hour window as to when he would be there. He arrived in the earlier half of the window.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!